Our client, a global concierge company is looking for a number of Lifestyle Managers with excellent customer service skills – ideally gained within the premium hospitality sector. The Lifestyle Manager will be responsible for managing requests and CRM administration for some of the organtisation’s most valuable Members and their demanding lifestyle needs. This will range from assisting with everyday tasks, such as restaurant reservations, chauffeurs and taxis, theatre tickets and hotel bookings, to accessing sold out events, sourcing limited edition items and organising once in a lifetime experiences. Responsibilities
Providing excellent customer service to Members over the phone and in person • Conducting research and putting together proposals
Liaising with suppliers on behalf of Members
Maintaining accurate log of Member data in CRM
Representing the company at networking events
Meeting individual and team KPIs
Requirements
Preferred background: Hospitality / Luxury brands / Executive Assistant to a senior manager / UHNW Individuals Servicing.
Excellent written & oral communication skills in English and Arabic
Exceptional attention to detail
Creative problem solving
Ability to work towards strict deadlines and under pressure
Strong online research skills
A ‘Can-Do’ attitude • Passionate about customer service
Strong work ethics
Self-Starter
Hours of Work: Standard terms will include working 45 hours per week, 5 days out of 7, on a flexible shift pattern. Candidates should be prepared to work, night shifts and weekends Thank you for your interest. All applications are viewed and evaluated according to the role requirements. We aim to contact shortlisted candidates within 2 weeks. As we often receive a high volume of applications, we are unable to reply to everyone. If you have not heard back from us within 2 weeks, please consider your application unsuccessful. (ZLC)
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