We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG\xc2\xae, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make, and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues, and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We\xe2\x80\x99re growing; grow with us. Conveniently located in the heart of one of Doha\'s key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha \xe2\x80\x93 The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha\'s Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected. Your day-to-day: We are looking for a Learning Quality Manager who drives exceptional guest experiences through targeted and measured training platforms along with a high level of attention to detail in quality assurance and standards

• Provides support to the leadership team and their departments on all Quality improvement activities operational training requirements and career development programs for all colleagues to improve.

• Maintain job performance Learning Development Conduct Training Needs Analysis for the Hotel and utilizes IHG training programs Conduct the IHG technical training.

• Development workshops for all job bands Train departmental trainers and supervisors in techniques and skills for training Evaluate departmental trainers\' performance and effectiveness of training programs.

• Plan monthly Department trainer meetings to review the operational department training needs

• Analysis of the training plan for the upcoming month and targets to achieve Liaise with schools and universities regarding placements of internship students Monitor cross-training progress and suggest internal applications for suitable internal vacancies Plan

• Implement product knowledge assessment to maintain a high level of product knowledge throughout the property Create a Talent pool of High potential from the Annual Performance Appraisals Develop Succession plans for the Talent Pool with the Department Heads and monitor progress based on goals Prepare the yearly.

• Learning Development budget in line with the corporate requirements Quality Assurance Support the Leadership team in reviewing and analyzing hotel guest feedback through various platforms on a regular basis and provide a clear understanding of the root cause of the issues and areas to improve.

• Participate in the daily operations meeting and share relevant data on hotel performance trends Support the operation team in facilitating monthly and quarterly Quality

• Guest Experience Tactical Solve meetings and action planning sessions Assist the leadership team in building the Quarterly Tactical Solve action planning Develop and conduct service quality and brand standards audits with department head stakeholders Support department heads in the annual quality evaluation audit and takes necessary actions.

• Post quality evaluation audit and guest experience evaluation Promote service excellence initiatives across the hotel and identify training gaps to enhance the guest experience.

• Assist operations team on initiatives that drive guest satisfaction and business performance in key areas Lead the implementation of IHG\'s new quality tools and initiatives Brand Facilitate branded training focused on elevating the delivery of luxury service and the unique brand experience.

• Educate colleagues on the brand standards and ensure departmental training related to standards is taking place Own ongoing sustainment activities to foster branded service culture and delivery Collaborate with the brand team and corporate L D teams to enhance the brand program for effective delivery on property. Ensure compliance with new or updated brand standards on a biannual basis.

What we need from you:

• A minimum of 3 years of relevant experience within a senior capacity in the Hotel Industry; 5-star hotel is preferable.

• You should be enthusiastic spontaneous emphatic strong team player enthusiastic and flexible

• You will bring with your strong interpersonal skills and excellent command of written and spoken English. Additional language is an added advantage.

• a bachelor\'s or master s degree in Human Resources or Quality Assurance with a proven track record of training capabilities

• Oriented and self-motivated along with a positive attitude.

What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life \xe2\x80\x93 including a full uniform, impressive room discounts, and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well \xe2\x80\x93 both inside and outside of work \xe2\x80\x93 and through our wellbeing.