Description

Hotel Brand: InterContinental
Location: United Arab Emirates, Dubai

Hotel: Residences Dubai Business Bay (DXBHC), Dubai Business Bay

Job number: 118702

Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG\xc2\xae)

InterContinental Residence Business Bay & Crowne Plaza Business Bay are nestled in the heart of Dubai\'s bustling business district, providing a sanctuary of tranquility amidst the city\'s vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, both hotels strive to provide the epitome of luxury and lifestyle filled with elegance and sophistication.
With the combination of 456 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you\'d like to embrace a wider world of experiences and opportunities, we\'d like to welcome you to join the pre-opening team as Learning & Quality Manager and let us help you create a career journey like no other.

Your role will be included but not limited to:

Learning & Development

• Manage the day to day activities of the L&D function, ensuring proper documentation and compliance of mandatory trainings and assessments
• Develop resources for onboardings and trainings, including creating visual informative aids
• Conduct all Training Needs Analysis for the Hotel - Establishing core competencies required for key positions and identify/develop training programs for all development needs
• Establish and drive a high level of Leadership strength and competence through training/seminars/ resources
• Establish a departmental trainer platform to drive effectiveness in delivery of training programs and recommendation for improvement
• Be present at key service delivery points to assess and audit service standards - conduct spot training and support function heads with a clear understanding of challenges and opportunities
• Create a talent pool of high potentials within the business from the Annual Performance Appraisals
• Develop succession plans for the talent pool with the Department Heads and monitor progress based on goals
• Develop a network with other L&D professionals to learn best practices and establish game changers to the business
• Support and establish a learning culture within the hotel

Quality Assurance

• Review and analyze hotel guest feedback through various platforms (Guest Love, GSI, Social Reviews, Glitches, Courtesy calls, etc.) on a regular basis and provide a clear understanding of the root cause of the issues and areas to improve
• Participate in the daily Operations meeting
• Lead and facilitate monthly and quarterly, Quality/Guest Experience/Tactical Solve Meetings and action planning sessions (identification of problems, root cause analysis - monitor improvements and communicate progress)
• Work closely with the FOM to review and drive understanding of the loyalty programs among the stakeholders for a better guest loyalty experience
• Develop and conduct service quality and brand standards audits
• Educate colleagues on the brand standards and ensure departmental trainings related to standards are taking place
• Lead and support departments in the annual quality evaluation audit
• Takes necessary actions post quality evaluation audit and guest experience evaluation

Ideally, you\'ll have some or all the following qualifications and experience we\'re looking for:

• Minimum of 3 years\' of relevant experience within a senior capacity in the Hotel Industry (5-star hotel preferable).
• Enthusiastic, spontaneous, & emphatic.
• Strong interpersonal skills and excellent command of written and spoken English.
• Bachelor or master\'s degree in Human Resources or Quality Assurance with a proven track record of training capabilities.
• Result oriented and self-motivated along with a positive attitude.
• Ability to think laterally and display a high level of integrity.
• Ability to identify, impact and influence others.

In return we\'ll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we\'ll give you Room to be yourself.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace.

We are an equal opportunities employer.

At IHG, we\'ve made a promise. As one of the world\'s leading hotel groups, we\'re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

As the world\'s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental\xc2\xae\xef\xb8\x8f brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you\'d like to embrace a world of opportunities, we\'d like to welcome you to the world\'s most international luxury hotel brand. Let\'s Go Further Together.

Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job? We\'ll never know unless you hit the \'Apply\' button. Start your journey with us today.

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