Job Description

DESCRIPTION

---------------


The Learning Associate/Trainer is responsible for the coordination and execution of training for all process paths in the Fulfilment Center. Trainers evaluate and refine processes and techniques to improve learning effectiveness and production across all departments in the building. The Trainer assists in driving the success training plans and supporting the needs of the Fulfilment Center workforce.



Key job responsibilities

Willing to work flexible schedules/shifts Act as a supervisor for Instructors and Peer Trainers with new hires Deliver Instructor training, observation and coaching to the AMET Standard Ensure training records are kept up to date through the console Ensure AMET training materials are kept and delivered against AMET standard and provide a positive learning experience Use and analyze data on a daily basis to improve NH learning experience Feedback to Instructors and Peer Trainers on their delivery and new hire (NH) groups performance Organize (Instructors assignment) and monitor cross training for the operations to support peak skill requirements Work with operations on a skill matrix to highlight gaps for critical role training Support operations with the delivery of critical role training Improve processes from gathering feedback and analyzing data Support the recruitment of Instructors and Peer Trainers Attend meetings when required and provide information required Work in partnership with the agency managers to improve new hire performance Support AMET level projects with feedback and improvements

BASIC QUALIFICATIONS

------------------------

Speak, write, and read fluently in English, and have the ability to take direction in English 1+ years of Microsoft Office applications experience high school diploma or equivalent Work flexible schedules/shifts/areas, including weekends, nights, and/or holidays Work 40 hours/week, and overtime as required

PREFERRED QUALIFICATIONS

----------------------------

Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach


Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.