The Role
Vision; Mission and Values . Lead the implementation of departmental mission; values; goals and policies; demonstrate behaviours to represent and promote these and act as a catalyst in change management. Work Programme and Project Management . Plan; develop and manage the annual training programme based on defined L&D strategies. Negotiate priorities with head of departments based on resources; budgets and timeframes available to implement business critical operating plans. Plan and manage projects in adherence with the Quality and Standards Framework. . Learning Solutions and Organisational Development . Manage Alpha learning and performance needs and ensure high levels of customer satisfaction through innovative solutions that adhere to the ADDIE cycle of training and development. . Propose and implement Business Partnership L&D solutions where appropriate. . Ensure efficient utilisation of technology and resources. . Diagnose learning and performance gaps. Recommend; design; develop; deliver and evaluate solutions to maximise performance and business impact. Quality Management . Internally verify and quality assure the work within the team; ensuring all work assignments and team processes adhere to the Quality and Standards Framework. . Manage and monitor evidence for the achievement of the Quality and Standards Framework in preparation for internal and external audit and to recommend continual process improvements. People Management and Development . Actively partner with team members to identify and review performance objectives; competencies and development plans. . Manage performance and promote self-directed learning in order to sustain a high calibre team. . Work seamlessly with the three teams within the Strategic Commercial Service Initiatives team - Group Food & Beverage; Operations and Production departments to ensure maximum efficiencies and cross utilisation of resources and skillset. Business Relationship Management . Manage collaborative relationships internally with GLD managers and externally with business line managers. . Ensure there is a consistent focus on understanding business needs. . Provide consultancy to deliver effective L&D support whilst safeguarding the interests of Alpha Flight Services. Change Management . Provide strategic level input to people development initiatives. . Align L&D solutions and develop and implement change programmes to maintain the department at the leading edge. . Demonstrate experience and skills as a change agent; and deliver programme level change management for both process and system changes. . Manage the change initiative and demonstrate tolerance for ambiguity in a dynamic business environment where priorities may change.
Requirements
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