Job Description

About the Company:

Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that's shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub - a digitally native airline that will connect the kingdom to more than 100 destinations.


About the Role:

Are you an enthusiastic learning professional ready to drive service excellence and make a meaningful impact across a dynamic, global workforce?



We're seeking a truly dynamic professional to deliver industry-leading training across hospitality, guest experience, leadership, and behavioral programs.





In this pivotal role, you will facilitate high impact learning experiences for teams across all our global locations. Excitingly, your remit includes international contact centers, stations across our network, lounges, flight operations, cabin crew, and corporate functions.



You will apply modern principles, adapt your delivery to varied operational environments, and ensure every session is engaging, relevant, and standards-driven.





As a pivotal lead facilitator in our training environment, you will spearhead transformative Train the Trainer programs, certify facilitators, and elevate organisational capabilities through strategic, insightful observations, and comprehensive performance evaluations.



Your expertise will ensure global and regional curricula are effectively delivered and sensitively localised, working closely with content designers to maintain a contemporary, learner-centered approach.





You will also deliver blended, virtual, and digitally enabled learning using LMS/LXP platforms, simulations, and interactive tools to empower learners to navigate digital pathways with confidence.



With a strong focus on cultural intelligence, you will tailor your facilitation style to multicultural and multilingual audiences while continuously measuring training effectiveness and recommending improvements that reinforce operational performance.

Join us and bring learning to life, where exceptional training creates exceptional experiences.


About You:

Degree qualified, you will demonstrate a minimum of7 years in Learning and Development with a strong track record in delivering and facilitating training programs across diverse, multicultural, and operational environments.



You are expected to possess a background in the aviation industry, and a willingness to travel extensively across regions as required.



We'd love to hear from you even more if you have proven experience delivering hospitality, service excellence, and behavioral or leadership development programs within aviation.





This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air.



Please submit your application by clicking on the Apply button. Our Talent Acquisition team will be reviewing applications shortly.