Job Description

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do--powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.



Your Impact

As the ITOM Lead Solution Consultant at OpenText, you'll be at the forefront of driving digital transformation through IT Operations Management (ITOM) solutions. You'll define, support, and lead the sales process for ITOM technologies, collaborate across teams, and influence key stakeholders through expert-level technical engagement. Your work will directly shape how customers across the region manage observability, automation, and service management in a dynamic and evolving IT landscape.

What the Role Offers



A leadership opportunity to define and execute OpenText's ITOM strategy in your region. Direct collaboration with cross-functional teams including Product Development, Sales, Engineering, and Marketing. Responsibility for driving the full lifecycle of ITOM and AIOps projects using OpenText's value-driven methodology. Opportunities to influence roadmap development, create compelling demos, and be the technical authority in client engagements. A hybrid work culture that values autonomy, growth, and impact.

What You Need to Succeed



10+ years in technical or consultative selling, with hands-on exposure to observability, AIOps, and ITOM solutions. Familiarity with OpenText ITOM products such as Operations Bridge, NOM, SMAX, Universal CMDB, and others. Strong foundation in IT Operations concepts, ITIL, and IT4IT frameworks. Exceptional communication, solution architecture, and executive-level influencing abilities. Proven ability to design and deliver technical demos, respond to RFPs/RFIs, and conduct client workshops. A consultative approach, business acumen, and an agile, data-informed perspective on driving measurable customer value. Bachelor's or higher in Computer or Software Engineering preferred.

One Last Thing

This is more than just a presales role--it's your chance to shape the future of IT operations in the region, work with top-tier clients and partners, and bring impactful solutions to life. If you're ready to lead from the front and make a real difference, we want to hear from you.



OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket atAsk HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.