Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region\'s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

About the team

Careem Pay\'s vision is to become the leading digital financial services platform of the region serving consumers, captains and merchants. Its purpose is to empower people to lead better lives by simplifying their payment experiences and access to financial services.

As an early-stage start-up within Careem, we are building a team of energized, start-up-minded colleagues who are super excited about the massive fintech opportunity in the region.

About the role

We are looking for an experienced Lead Product Manager to lead the development and management of our customer onboarding product, which is a critical first touchpoint for our users. This role will be responsible for defining the product vision, strategy, and roadmap for the onboarding product, as well as collaborating with cross-functional teams to design, build, and launch features that provide a seamless and secure onboarding experience for our users.

The onboarding journey is the most important first step in the user journey where they interact with the product (Careem Pay Home), decide to use the product, go through the KYC process and make their first successful transaction - all the other product offerings within Careem Pay depend on this.

What you\'ll do

• You\'ll genuinely grasp the needs of our customers and recognize the significance our product holds in their daily lives.
• You\'ll guide your team to focus on, build and ship the features that make the Careem Pay onboarding the best fintech onboarding in the region
• Establishing confidence in key growth areas and questioning them to discover swifter or more efficient methods to expand the market.
• Develop and communicate the product vision and roadmap for the onboarding product, aligned with the company\'s overall business goals.
• \xe2\x80\x8b\xe2\x80\x8bFacilitating seamless team execution by diving into the specifics and collaborating closely with engineers, identifying potential issues early on, and taking proactive measures to address or escalate them.
• Conduct user research and market analysis to identify customer needs and market trends, and use that information to inform product decisions.
• (In due course) Recruiting and integrating new members into the team.
• Collaborate with compliance and legal teams to ensure that the onboarding product meets regulatory requirements, including KYC/AML compliance.

What you\'ll need

• Your fervor for crafting exceptional products, addressing pivotal challenges, and wholly embracing the user experience is unmistakable.
• You are hands-on and enjoy delivering features - Your innate interest in the product\'s composition is matched by your enthusiasm for its creation.
• You possess the knack to inspire the team to aim higher, converge on a shared mission, and chart a lucid roadmap to reach it, guiding your team to deconstruct intricate challenges into manageable, progressive steps.
• Your deep understanding of our users empowers you to swiftly pinpoint key issues, substantiating your perspectives with tangible data over mere conjectures.
• You\'re instrumental in steering your team towards informed choices, offering insights on system design and methodology.
• Your commitment to perpetual enhancement is evident, be it through engaging with users, conceptualizing interfaces, coding, or strategizing expansion.
• Your decisions are anchored in data - You excel in emphasizing the benefits you bring to users and rallying Careem Pay with the compelling narrative your insights craft.

What we\'ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a Careem colleague you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Enjoy the flexibility that comes with the trust of being an owner; work in a hybrid style with a mix of days at the office and at home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.
• Access to healthcare benefits and fitness reimbursements for health activities including: gym, health club and training classes.

Apply for this Job

• Required

First Name *

Last Name *

Email *

Phone

Resume/CV *

Drop files here

Attach or enter manually

(File types: pdf, doc, docx, txt, rtf)

Current Job Title *

LinkedIn Profile

Careem is: *

Based on your understanding of Careem so far please click on all that apply

Purpose driven organisation

Run by colleagues who want to create impact

An organisation where making profit is the first rule of business

An organisation with deep rooted Values

A organisation with set work hours and working methodology

I applied to Careem because I am inspired by the potential colleagues I will work with at Careem. *

I applied to Careem because I feel that I would grow professionally. *

I applied to Careem because I feel that the job would enable me to learn new skills *

By working at Careem I believe I can drive sustainability efforts in my community and be a change agent in the region. *

How did you learn about a role at Careem? *

A recruiter from Careem reached out to me and encouraged me to apply

I read about Careem in the news.

I attended a University event or career fair and met a representative from Careem

I had a conversation with a friend or acquaintance who works at Careem

I saw a social post and checked out the organisation

I saw a Careem speaker at a conference and was encouraged to apply

Have you seen Careem content on social media ? *

If Yes, please specify the platform (tick all that apply) *

LinkedIn

Twitter

TikTok

Instagram

Not Applicable

If Yes - do you remember what the content was about? *

About the brand

Careem colleague highlight/feature

About a product launch

Tech related

Comms/PR related

Other

Not Applicable

If yes - did the content provide relevant information for you? *

If yes - did the content increase your desire to want to work at Careem/apply to work at Careem? *

I am applying for a role at Careem because (tick all that apply) *

I want to work with like minded individuals

I heard about the company\'s purpose and it resonates with me

I heard an executive from Careem and it inspired me to apply

I heard Careem has lots of growth opportunities and it resonates well with my personal goals and ambitions

Financial compensation

I am interested in applying for a role at Careem as I am inspired by the professional development opportunities provided and would like to grow within the ranks at the organisation. *

I am inspired by the colleagues at Careem and that has encouraged me to apply for a role at Careem *

I am applying for a role at Careem because (tick all that apply) *

I want to work with like minded individuals

I heard about the company\'s purpose and it resonates with me

I heard an executive from Careem and it inspired me to apply

I heard Careem has lots of growth opportunities and it resonates well with my personal goals and ambitions

Careem