Summary

The GE Aerospace Field Service Engineer (FSE) will act as the onsite point of contact for all engine related technical issues at the airline customer, GE engineering teams and the GE Aerospace Fleet Support team. The FSE is responsible for providing technical advice & assistance to the customer in the operation, maintenance, repair, logistic support, & installation of jet engines. You will provide on-site interpretation of OEM data & technical instructions, and communication to internal organizations regarding status of engine programs, events, & trends.

The FSE function is to prevent the next event by supporting operational issues as they arise and managing the Technical Program plan for each engine model they support, including updating customer progress on CI\xe2\x80\x99s, AD\xe2\x80\x99s and SB incorporation. In this role you will need to build a trusting, influential relationship with your customer at all levels of management.

While this role is based in Abu Dhabi, UAE , you will be required to travel to other airlines in the region , to support our airline customers as required.

Essential Responsibilities In addition, you will:

• Serve as the primary GE on-site Technical representative before, during, and after the Aircraft enters service
• Provide program leadership, technical direction, and assistance to the customer in the operation, inspection, maintenance, and repair of assigned jet engine product lines
• Perform duties as the FSE for all assigned GE product lines and assist the customer with technical understanding of the operation, maintenance, and trouble-shooting of multiple types of GE products
• Review effectiveness of maintenance actions to identify training needs
• Apply Six Sigma / LEAN analytical tools to assist the customer with proactive reliability and management or procedural improvements
• Assist customer with improving reliability and reducing cost of ownership
• Provide single point of contact to the customer, customer team, and all other GE stakeholders
• Assist with data collection and timely reporting to facilitate fleet performance analysis, including marketing intelligence and sales opportunities for services, and support
• Assist customer with spare parts ordering, issues resolution, and RSPL provisioning by training them on our customer portal features
• Provide recommendations on proactive maintenance based on engine data trend shifts.

Qualifications/Requirements

• Bachelor\xe2\x80\x99s Degree from an accredited college or university (or High School Diploma / GED with preference in Aerospace)
• Minimum of 4-5 years of experience in Aerospace engineering or Airline operational support
• Ability and willingness to travel for weeks at a time to various locations, as required

Desired Characteristics

• Bachelor\xe2\x80\x99s Degree in Aerospace Engineering or similar
• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Proven analytical and quality improvement ability
• Demonstrated proficiency in repair troubleshooting, shop operations, and testing of jet engines
• Ability to make formal presentations to all audiences
• Ability to work with all levels of maintenance, engineering, and management
• Project management and Lean 6 Sigma / Green Belt experience
• Demonstrated ability to lead and influence customer and peers
• Fluent in English \xe2\x80\x93 proficiency in local language
• Humble: respectful, receptive, agile, eager to learn
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker

Additional Information