Job Description

OBJECTIVE OF ROLE
IGT Solutions is currently looking for Lead Business Consultant who can communicate and collaborate with key stakeholders to translate complex business problems into data science projects. Bridge the gap between IT and the business on the basis of data analytics. Assess processes, determine requirements and deliver data-driven recommendations. Work with the team leads to assess the validity of the solutions and the excepted business value.
KEY RESPONSIBILITIES

• Own the product backlog for airport-specific technology platforms (e.g., ground operations, baggage management platforms, etc.)
• Engage with airline stakeholders, customers and other product managers and owners to translate complex business needs and product features into user stories
• Define and build the product backlog for features that cater to ground handler, airport and airline business objectives, to be consumed by multiple product teams
• Responsible for the story content, acceptance criteria definition, ensuring stories and prepared on time for upcoming PI's, refined frequently with the team, and prioritized in alignment with other team backlogs
• Collaborate with internal teams (other product owners and managers, as well as architecture, engineering, UX/UI, QA, sales, and marketing) to build scalable, user-centric solutions
• Ensure non-functional requirements and technical debt are captured, refined, and prioritised across sprints
• Participate in and guide the team in demos of the developed product to stakeholders
• Track product performance through KPIs, user feedback, and analytics, and optimise product features
• Work with teams to identify and capture innovation ideas
• Build strong relationships with team members, peers, line and stakeholders
• Keep up with industry trends, emerging technologies, and competitive landscape in the aviation sector
• Appetite for building and identifying value, with a customer-centric mind-set

EXPERIENCE

• 3+ years of technology product management experience, with at least 2 years focused on airport/airline/travel domain
• Strong domain expertise in Airport Operations and Airline/Airport Baggage Management
• Knowledge of agile ways of working and product management principles
• Proven experience in agile product development environments
• Experience building or implementing B2B, B2E or B2C facing digital platforms and products for airlines and airports
• Excellent problem-solving and analytical skills. Exposure to Design Thinking workshops
• Strong spoken and written communication skills
• Strong stakeholder management with cross-functional teams and airline clients. Ability to influence without authority
• Ability to create wireframes, product documentation, and high-level technical requirements
• Certified in product management knowledge and skills
• Exposure to using AI for aiding product management practices
• Tools: Jira, Confluence, Qmetry, collaboration tools like Miro, Mural

QUALIFICATION

• MBA or related business/technology degree
• Experience working within the Scaled Agile Framework
• Experience building innovative or AI products
• Experience working as part of complex programmes
• Familiarity with APIs, cloud-based platforms, and airport and airline data integrations

ABILITIES

• Strong knowledge of business analysis methodologies and software development methodologies. o Strong interpersonal skills, strong relationship management and negotiation skills o Strong critical thinking and problem solving skills. o Strong process flow and diagramming skills. o Strong communication skills - verbal, written, listening and presentation. o Strong analytical skills. o Expertise in business process analysis, system analysis and data analysis o Proficient in developing requirements definition, functional specifications, data models and business procedures o Proficient in software fit analysis

ABOUT US
IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end-to-end) CX journeys across Travel and Hi-tech industries.
Established in 1998, with 100% focus on customer experience, IGT employs more than 20,000+ customer experience and technology specialists providing services to 75+ marquee customers globally. IGT's global footprint consists of 23 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Indonesia, Spain, Colombia and the USA
EQUAL OPPORTUNITY DISCLAIMER
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
ADDRESS & LOCATION
United Arab Emirates, Dubai, 402, 4th Floor,ACSS Building , Dubai Outsource Zone - Dubai - United Arab Emirates

Skills Required