The Position

To maintain and control all hotel linen including uniforms for a smooth operation, and ensure guest laundry service delivered as per standard.

KEY ROLES & RESPONSIBILITIES

• Fully aware of Sofitel standard.
• Fully understands the difference of guest levels (VIP)
• Fully understands the difference of room categories.
• Adhere to the core values and the Brand dimension of Sofitel Dubai the Obelisk
• Attends daily briefings and notes all information about the Residents and functions in the hotel.
• Checks and examines laundered, dry cleaned items to ensure cleanliness and to place the same on shelves
• Collects soiled linen and garbage from pantries uses shaft
• Segregates linen per category
• Follow linen discarded procedure
• Follow contaminated stains linen procedure
• Receives and controls linen and guest laundry
• Delivers clean linen to floors
• Delivers guest laundry as per hotel procedure
• Distributes linen and keeps records
• Counts linen and check discrepancies
• Issues uniform to employees when requested
• Prepares linen day to day operation
• Assists with inventory
• Sends torn linen to tailor and informs laundry supervisor
• Does special assigned work given by linen supervisor
• Able to work with laundry machine according training received
• Irons guest laundry with care and as per procedure
• Maintains linen pantries clean.
• Participates with continuous training
• Keeps track of all DND rooms and keeps team leader or HK co-ordinator informed for further follow up.
• Reports any lost found to the laundry supervisor and HK coordinator immediately and deposits the same within half an hour in the HK office.
• Respects guest privacy and does not discuss any private information with other colleagues.
• Reports any suspicious activity on the floors to Laundry Supervisor or Security

Occupational Health and Safety Responsibilities

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements.

PERSONAL ATTRIBUTES

• Good English language verbal communication skills
• Ability to work cohesively with co-workers and managers as part of a team
• Ability to be attentive to guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with hotel residents and patrons
• Ability to exercise good judgment with difficult guests
• Understanding and ability to work in a multi-cultural environment

QUALIFICATIONS

• Secondary/High School education

EXPERIENCE

• Minimum one-years\xe2\x80\x99 experience in hospitality industry with a fair amount of Housekeeping knowledge.

Accor