Job Description

Job Category: Hotel-Housekeeping
:
We take laundry seriously. So, we're searching for a Laundry Supervisor with an exceptional eye for detail and a passion for perfection to make sure every single linen and guest item is washed, dried, and folded to meet our exceptional standards.
A little taste of your day-to-day:
Every day is different, but you'll mostly be:

• Supervise and train staff in day-to-day laundry operations and prioritizing daily tasks

• Ensure guest laundry, dry cleaning and pressing are completed according to set standards

• Records guest and staff laundry lists accurately

• Fully complies with Opera system requirements, by posting bills accurately and on time

• Ensure that guest supplies are in stock

• Assist the Assistant Housekeeping Manager in assessing staff attendance and performance

• Assists Laundry Manager in the processing of all departmental paperwork

• Assist the Assistant Housekeeping Manager in taking proper inventories and quality checks

• Conducts daily briefings with staff, training the team according to the standards

• Proper filling of all laundry reports

• Regularly check all laundry machinery, ensuring all filters are cleaned regularly and press covers are in good condition; report any machine defects to Engineering

• Ensure staff are using laundry equipment properly and keeping it in good condition

• Assist and liaise with the Assistant Housekeeping Manager regarding the laundering of sundry guest room items, e.g. net curtains, cushion covers

• Liaise with Linen/Uniform Room Supervisor re: processing of Linens and Uniforms

• Keep strict control of items sent for laundering by staff members

• Complies with the hotel's health, safety and hygiene policy

• Adheres to personal grooming and hygiene standards

• Fully understands the difference between guest levels (VIP)

What We need from you:

• It's a physical role and you'll be on your feet most of the day, so fitness is important
• Carrying or lifting items weighing up to 75 pounds and pushing and/or pulling approximately 400 pounds
• Must be able to lead and manage a team and have previous experience doing so
• Knowledge of the Opera Property Management System would be desirable
• Must be proficient in Microsoft Office
• Must have a minimum of 3 years of Laundry experience, preferably in a luxury hotel environment, with 1 year at a supervisory level

What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.