Job Number 23036938
Job Category Housekeeping & Laundry
Location Le M\xc3\xa9ridien Al Aqah Beach Resort, Dibba Road, Fujairah, United Arab Emirates, United Arab Emirates
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Ensure proper cleaning of linen, terry and guest clothing items and uniforms. To obtained the highest possible and balanced Brand Standard audit certification and departmental productivity.

SC SCOPE / BUSINESS CONTEXT BUSINESS CONTEXT

• A Full Time position based at Le Meridien Al Aqah Beach Resort.
• Number of Direct Reports - 2
• Titles of Direct Reports \xe2\x80\x93 Laundry Supervisor / Laundry Manager

CANDIDATE PROFILE

Experience

• Having an experience in similar position for at least 12 months with a great interpersonal skills and good level of physical fitness.

Skills and Knowledge

• Strong Communication skills (verbal, listening, writing)
• Able to get on well with people from many different backgrounds
• Able to work under pressure at times
• Ability to be versatile Able to do shift work
• Has knowledge of different chemicals and fabrics

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the successful performance of the position:

• Ensures garment care procedures are followed accurately.
• Follows correct cycle of pressing on all garments and to ensure that the hotels standards are maintained.
• Reports to supervisor any items, which are badly stained or damaged.
• Maintain the cleanliness of work area and weighing equipment.
• Reports any maintenance required immediately to supervisor.
• Reports any misuse of uniform etc. / to laundry Manager immediately.
• Perform other duties requested by Manager
• Assist with emergency procedures such as fire evacuation, bomb threats etc.

OTHER

Safety and Security

• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
• Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Complete appropriate safety training and certifications to perform work tasks.
• Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

• Follow company, hotel and department policies and procedures.
• Follows Marriott International Hotels Limited Regional Office policies and procedures
• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors and Management.
• Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
• Assist other employees to ensure proper coverage and prompt guest service.
• Anticipate guests\' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Address guests\' service needs in a professional, positive, and timely manner.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Thank guests with genuine appreciation and provide a fond farewell.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest\'s name when possible.
• Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Communication

• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one\'s voice, using the callers\' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Talk with and listen to other employees to effectively exchange information.

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards, e.g. GuestVoice and Marriott Brand Standard Audit.

Physical Tasks

• Enter and locate work-related information using computers and/or point of sale systems.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Read and visually verify information in a variety of formats (e.g., small print).
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Le M\xc3\xa9ridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We\xe2\x80\x99re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le M\xc3\xa9ridien.

Le M\xc3\xa9ridien