Job Description

Shangri-La Jeddah



Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.



203 stylish rooms and suites plus 17 luxury serviced apartments.

5 restaurants and lounges, including the legendary Shang Palace

Convenient for Jeddah's popular landmarks and Red Sea Mall

116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.



Job Summary



Under the general supervision of the Executive Housekeeper the Service Manager - Laundry is responsible for the general administration and operation of the Laundry Department (including Linen/Uniform Section), and provides supervision, direction and leadership to ensure efficient and customer-oriented service in the Laundry department.



As Laundry Manager, we rely on you to



Lead and manage the daily operations of the Laundry Department, ensuring high-quality cleaning standards for guest laundry, linens, and uniforms.

Implement preventive maintenance, hygiene, and safety procedures for laundry equipment and chemical usage.

Manage budgets, cost control, and inventory of linen, chemicals, and operating supplies.

Train, develop, and motivate team members to deliver consistent service in line with Shangri-La standards.

Ensure compliance with hotel policies, safety guidelines, and hygiene standards at all times.

Collaborate with Housekeeping, F&B, Health Club, and other departments to meet operational needs.

Monitor guest satisfaction and handle complaints related to laundry services promptly and professionally.

Drive continuous improvement and maintain high standards of productivity, efficiency, and guest service.



What we're looking for



Minimum 5 years of experience in hotel laundry operations, with at least 2 years in a managerial capacity.

Certificate in Hotel Management, Technical School, or equivalent professional training.

Strong leadership, organizational, and problem-solving skills.

Proficient in English; knowledge of additional languages is an advantage.

Good health, professional appearance, and articulate communication skills.

Computer literate with knowledge of textile care, laundry equipment, and chemical usage.



Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.