Last Mile Manager
Dubai, United Arab Emirates
Job Description
Last Mile Manager
The key purpose of the Last Mile Manager role is to be the owner of end-to-end fulfillment cycle with high level of customer satisfaction and associated processes and procedures. The role identifies ongoing productivity enhancement in the overall online fulfillment process, maintaining a clear and scalable last mile strategy to support the growth of MAF Lifestyle.
Operations:
- Build the last mile operating function to ensure best customer service and cost effectiveness
- Optimize the last mile delivery routes ensuring SLAs and cost budgets are met
- Manage the last Mile function and team across countries ensuring seamless operation.
- Develop and implement the growth plan for last mile delivery services in line with MAFL Digital strategy
- Work closely with the digital Delivery team on systems enhancement and innovation (OMS)
- Develop and maintain KPI to assess departmental and individual performance as a monthly cycle wherein improvements are identified and implemented.
- Forecasting and planning to ensure all necessary resources are in place for smoother operations.
Financials and Standards:
- Manage the last mile delivery budget, monitor performance and initiate corrective action where necessary
- Ensure efficiencies in order fulfillment to avoid delays and minimize lost sale opportunities.
- Review and analyze work processes to identify process improvement areas.
- Develop Cost Matrix to achieve a robust, justifiable, and effective model for last mile.
- Manage packaging costs and identify cost effectiveness opportunities
- Contribute and support the business in achieving the Dare Today, Change Tomorrow sustainability strategy.
Customer:
- Build strong partnerships with internal and external customers, while identifying last mile delivery opportunities that benefit both the customer and business.
- Be a point of contact for all inquiries related to order management activities while maintaining a cost/service mindset and ensuring effective communication.
KPI:
- Budget management
- Process enhancement
- Cost saving initiatives
- Customer Satisfaction
- Delivery SLAs
- Sustainability Initiatives
Functional/Technical Competencies:
- Planning & Organizing skills
- Analytic approach
- Leadership skills
- Systems Savvy
- Data driven
- Microsoft Office proficiency
Leadership Competencies:
- Leads the Way \xe2\x80\x93 Understands market trends and impact of value drivers, not just for own business, but for the larger Majid Al Futtaim strategy and vision; prioritizes work based on urgency and impact; helps others understand MAF vision and strategy and how it links to daily work; builds bridges across departments and businesses; ensures team leaders build clear, balanced roadmaps aligned with all stakeholders; coaches and pushes teams to improve status quo.
- Drives Impact \xe2\x80\x93 Role-models ability to make complex decisions; regularly reviews and prioritizes risks and pushes teams to mitigate and manage such risks; role-models response to urgency through consistent focus on critical path and clear communication; role-models ownership and responsibility for decisions of the team; makes hard decisions and does not pass on the blame but uses the opportunity to learn and grow.
- Thinks Customer \xe2\x80\x93 Views customer segments holistically and ensures team leaders build strategic insights into key customer segments; adopts customer feedback as a guiding factor and ensures delivery is consistently ahead of target; sets increasingly higher benchmarks for customer service to ensure team consistently goes \xe2\x80\x9cabove and beyond\xe2\x80\x9d cultivating a \xe2\x80\x9ccustomer first\xe2\x80\x9d mindset; coaches team leaders to interact in an effective way to build meaningful, trusting relationships with key customers and partners.
- Thinks Group \xe2\x80\x93 Constantly seeks opportunities with potential benefit for the group; consistently reviews and refines targets with team to ensure they are ambitious; constantly raises the bar on the expected quality of work; role-models responsiveness and openness in communication displaying effective listening skills with empathy and understanding; proactively involves broader community.
- Develops Talent \xe2\x80\x93 Delegates responsibilities effectively and allows team leaders to manage own work and decisions; invests time and effort to coach team members to unlock their potential and career trajectory; a role model and mentor to others offering constructive feedback; proactively seeks and offers strengths-based feedback; displays courage by proactively having difficult conversations with composure.
- Fosters Innovation \xe2\x80\x93 Role-models openness to innovation through actively leading discussions of new ideas; fosters and encourages a culture of innovation in the team and displays commitment to generating and adopting new ideas; constantly pushes teams to assess long term potential of new ideas, challenges data and results with the aim of making informed decisions to \xe2\x80\x9cfail fast\xe2\x80\x9d or \xe2\x80\x9cdouble down\xe2\x80\x9d.
Qualifications / Education
- Bachelor\xe2\x80\x99s Degree in Business Management, Finance, Marketing or E-Commerce
Experience
- 9+ years of experience in last mile delivery
- Experience in Supply Chain is an advantage
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Job Detail
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Job IdJD1504444
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned