Job Description

Kempinski Hotel Muscat Located in the modern community of Al Mouj, Muscat, and encompassing over six kilometres of stunning coastline, Kempinski Hotel Muscat is an unparalleled luxury beach resort in the capital of Oman. The hotel features 310 comfortable rooms and suites, state-of-the-art meetings and events facilities, a business centre and an executive lounge. Ten world-class restaurants and bars provide a remarkable dining experience. Two swimming pools and a kids' pool, a kids club and a tennis court, along with various outdoor and water sports activities will ensure to spend an exciting and adventurous time. The hotel leisure facilities also feature a luxurious spa and a fully equipped health club.

Lady In Red Your stay at Kempinski is about much more than exquisite buildings and outstanding facilities. It's the remarkable hosts and their warm-hearted hospitality that really bring your experience to life. Wherever you stay in the world, you'll be in the very best hands. For more than a decade every guest has been welcomed by our Lady in Red, providing thoughtful, individual and intuitive help and expertise. Dressed in striking red, this impeccable host has unrivalled knowledge about the hotel and the local area.

Key Responsibilities Communication of hotel & company philosophy and internal hotel representation. Have an in-depth knowledge of the hotel and the geographical layout of the city / surroundings. Knowledgeable about all VIPs in-house, hotel functions and special events. Collect as much feedback information on VIPs as possible (on daily basis) by checking e.g. Google, Opera PMS company wide, briefs and distribute this information within the hotel to all relevant departments by e.g. daily guest fact sheets/reports, newsletter, etc. and ensure information is updated in the guest profile. Welcome, facilitate and bid farewell to as many guests as possible. Top VIPs MUST be welcomed upon arrival, escorted to their room and bid farewell upon departure. Liaise with FOM and GM, to prepare tailor made guest itinerary for Top VIP's when appropriate and coordinate VIP greetings and departures - ahead of time. Obtain as much information about a guest's stay to be entered in the guest history. Additional responsibilities and tasks can be added at any time according to the needs of the business. Desired Skills and Qualifications Minimum of 1 to 2 years' experience in a similar position Preferably in an international, luxury five-star hotel English - excellent communication skills Any additional language skills of benefit

About Kempinski Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential. Embrace and experience as individual as you are! Schedule: Full-time Shift: Day Job