Job Description

CATEGORY

Non Faculty Vacancies

COLLEGE

Engineering

DEPARTMENT

Civil and Environmental Engineering

JOB PURPOSE

As a Laboratory Support Engineer you are requsted to be responsible for providing comprehensive technical support and managing the College of Engineering's technological resources, including physical and virtual labs, software licensing, and the college website. This role ensures the smooth and efficient operation of these resources, facilitates effective collaboration across departments, and contributes to the college's overall technical infrastructure and strategic goals.

MAIN ACCOUNTABILITIES & EXPECTATIONS

1. Provide daily technical support to faculty, staff, and students, ensuring timely resolution of hardware, software, and network issues. Maintain documentation of recurring technical issues and solutions.
2. Update and maintain virtual labs to ensure accessibility and proper functionality. Manage student and faculty access to VMware, and troubleshoot any access-related issues.
3. Collaborate with lab engineers to allocate and set up labs for high school visits and academic events.
4. Track and update software licenses to ensure compliance. Follow up on software purchases and renewals with procurement and finance departments.
5. Coordinate between college departments and labs to optimize the use of laboratory resources and software, facilitating communication and ensuring that software needs are understood and addressed effectively.
6. Ensure the accurate installation and proper operation of all lab software across all relevant engineering laboratories, adhering to best practices and vendor recommendations.
7. Serve as the custodian of all lab software, including overseeing the installation, configuration, upgrading, troubleshooting, and maintenance processes, ensuring compliance with licensing agreements and copyright legislation for all engineering lab software.
8. Maintain and update the laboratory software inventory by identifying software needs, requesting software and licenses according to specifications and budgetary constraints, and tracking license usage.
9. Regularly update and maintain the college website, ensuring content accuracy. Coordinate with college departments to implement website changes and improvements.


10.Actively participate in college and university-level committees, providing technical insights and recommendations.

REQUIRED SKILLS

Excellent oral and written communication skills and the ability to prepare professional documents, in both Arabic and English.

Excellent working knowledge of personal computer applications with an emphasis on MS Office applications such as Excel, Word, and Teams.

Proficiency in diagnosing and resolving hardware issues.

Expertise in troubleshooting software applications and operating systems (Windows, macOS, Linux).

Proficiency in website content management systems (CMS).

Understanding of website maintenance and updates.

Understanding of IT security best practices.

Ability to manage user access and permissions in virtualized environments.

Ability to manage software licenses and ensure compliance.

Ability to track and allocate IT resources effectively.

Ability to generate reports on system performance, technical issues, and resource utilization.

Knowledge of web development technologies (HTML, CSS, JavaScript is a plus).

DESIRABLE REQUIREMENTS

Minimum of bachelor's degree in Civil Engineering, Software Engineering or a relevant discipline.

2-4 years of UAE experience in a similar role, preferably in higher education institutions.

A master's degree in a relevant discipline would be an advantage.

Priority is to UAE Nationals.

JOB LOCATION

University of Sharjah (Main)

JOB CRITERIA

GENDER

, Male, Female,

QUALIFICATIONS

Bachelor's degree/higher diploma

RELEVANT EXPERIENCE

0

LIVING IN UAE

Open for all

NATIONALITY

, United Arab Emirates,