About this opportunity

BSS IT Operations Expert who possess superior analytical skills, energy, drive and attention to details. The ideal candidate will be a team player with a forward-thinking mindset, ability and confidence to challenge the status quo to define future visions.

What you will do

• As technical expert (Level 2 Operations) you will part of the Managed Services Operations (Infrastructure) team for their IT systems and Greenfield BSS solution.
• As technical expert work with customer as well as managing offshore L1 & L2 team for ensuring production system performance and stability.
• Evaluate E2E technical solution proposed by vendors.
• Take ownership to drive changes beneficial to production environment including functionality and performance of solutions going live
• Risk assessment of Proposed solution and drive the risk mitigation steps.
• Prioritize tickets based on impact/urgency, SLA, RCA, business criticality.
• Collaborate with multiple teams to uncover, analyze, and resolve client issues.
• Vendor Management: Liaising and working with suppliers/vendors for escalation, negotiation, and new product assessment.
• Implement and maintain operational policies, procedures that ensure an optimal operation as per ITIL guidelines.
• Mentoring team technically for any upcoming new solutions and subsequent skill development and concept development

You will bring

• Graduate in Computer Science or similar
• Minimum years of relevant experience: 6+ years of technical experience in BSS domain (mainly Level 2 IT Operations)
• At least 2 years of experience in end-to-end BSS Solution (Netcracker or similar)
• Experience in Product Catalogue, Lead & Opportunity Management, Customer Information Management, Customer Order Management, Service Management & Orchestration.
• Hands on experience with the EDMS products like Documentum & Captiva is preferred.
• Conversant with the latest cloud driven architecture on Kubernetes based deployment solutions.
• Experienced in Agile & Dev Ops methodologies of Delivery.
• Strong skills in Unix /RHEL, Oracle PLSQL, Webservers Tomcat& IIS, Windows scripting.
• Should be conversant with ITIL concepts.

Why join Ericsson? At Ericsson, you\xc2\xb4ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what\xc2\xb4s possible. To build never seen before solutions to some of the world\xe2\x80\x99s toughest problems. You\xc2\xb4ll be challenged, but you won\xe2\x80\x99t be alone. You\xc2\xb4ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Would you like to take a tour to \xe2\x80\x9cLife at Ericsson MEA\xe2\x80\x9d, visit short video https://youtu.be/3_O_MTt0PAY?si=HnqI4J3gpj2papL_

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. Primary country and city: United Arab Emirates (AE) || United Arab Emirates : Dubai : Dubai
Req ID: 737821