L2 Network Security Tier 2 Service Specialist
Dubai, United Arab Emirates
Job Description
The Role
- The Tier 2 Service Specialists will be responsible for proactively monitoring and managing the events / alarms that are created on different facets of the infrastructure. \xe2\x80\xa2 Provide Quality Assurance for L1 monitoring (Ticket building, process adherence, systems monitoring & SLA tracking) \xe2\x80\xa2 Provide technical escalation point for L1 analysts \xe2\x80\xa2 Follow documented escalation processes \xe2\x80\xa2 Provide advanced troubleshooting for platforms and drive the issue/problem resolution process \xe2\x80\xa2 Understanding and exceeding all SLA commitments \xe2\x80\xa2 Recommend process/procedure improvement
- ASA, FTD, FMC, ESA, WSA, ISE, AMP, Stealthwatch, Anyconnect, Umbrala, Redware, VPN, AAA, ACL, dot1x, WCCP, Firewall clustering, dot1q, LACP \xe2\x80\xa2 Experienced Tier 2 Support - Service Specialists are also called Tier 2 Support - Service Build \xe2\x80\xa2 Tier 2 Support \xe2\x80\x93 Service Build can support in the build of improved services (continual service improvement), service Testing & Validation and the implementation of major changes (as required). \xe2\x80\xa2 Excellent communication skills \xe2\x80\xa2 At least 5 years of experience \xe2\x80\xa2 Hands-on experience of Configuration and Deployment
Future Focus Infotech is a forward-thinking organization that works on integrating various types of human solutions. With insightful consulting, extensive support, and delivery excellence, our team is setting a whole new standard for your business success. Your goals are at the forefront of what matters most that includes everything from efficiency to scalability. From technology ADM services to talent availability support, we specialize in taking on complicated projects with innovative approaches.
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1554510
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationDubai, United Arab Emirates
-
EducationNot mentioned