to join our technical support team. You'll be the first and second line of contact for our customers, resolving a wide range of IT issues and ensuring high-quality service delivery. This role requires strong technical troubleshooting skills, clear communication, and a customer-first mindset.
Responsibilities:
Level 1 Support:
Respond to user inquiries via phone, email, or ticketing system
Log, categorize, and prioritize incidents and service requests
Provide basic troubleshooting for hardware, software, and network issues
Escalate unresolved issues to L2 engineers or relevant teams
Track and follow up on open tickets to ensure timely resolution
Level 2 Support:
Handle more complex incidents escalated from L1
Perform root cause analysis and implement fixes
Support desktop, server, and network troubleshooting
Work with vendors or internal teams for hardware/software replacements
Maintain documentation of solutions and best practices
Job Types: Full-time, Permanent, Fresher
Pay: From AED3,000.00 per month
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