Job Description

:
Finance

• Collaborate with restaurant manager to set daily, weekly, and monthly sales targets.
• Define and drive weekly/monthly line targets with the team.
• Develop strategies to improve the average monthly check and generate sales.
• Propose and implement innovative ideas to boost sales.
• Leverage mall events effectively to increase profitability.
• Implement and drive customer loyalty programs.
• Oversee and manage aggregator platforms.
• Monitor inventory levels and control costs to ensure profitability.

Customer

• Foster a customer-centric culture by turning customers into brand promoters.
• Ensure staff consistently implement brand service standards and the SOS framework.
• Address customer queries and feedback promptly (within 24 hours).
• Deliver exceptional guest experiences, from welcoming to farewell.
• Maintain the restaurant's image by suggesting and implementing improvements.
• Ensure speed of service aligns with brand standards.
• Treat every guest as a VIP and ensure their satisfaction.
• Supervise and evaluate staff and work procedures to maintain quality standards, ensure excellent customer service, and handle disciplinary matters as needed.

Internal Process

• Manage daily, weekly, and monthly team responsibilities efficiently.
• Ensure all team members adhere to company grooming and hygiene standards

Finance

• Collaborate with restaurant manager to set daily, weekly, and monthly sales targets.
• Define and drive weekly/monthly line targets with the team.
• Develop strategies to improve the average monthly check and generate sales.
• Propose and implement innovative ideas to boost sales.
• Leverage mall events effectively to increase profitability.
• Implement and drive customer loyalty programs.
• Oversee and manage aggregator platforms.
• Monitor inventory levels and control costs to ensure profitability.

Customer

• Foster a customer-centric culture by turning customers into brand promoters.
• Ensure staff consistently implement brand service standards and the SOS framework.
• Address customer queries and feedback promptly (within 24 hours).
• Deliver exceptional guest experiences, from welcoming to farewell.
• Maintain the restaurant's image by suggesting and implementing improvements.
• Ensure speed of service aligns with brand standards.
• Treat every guest as a VIP and ensure their satisfaction.
• Supervise and evaluate staff and work procedures to maintain quality standards, ensure excellent customer service, and handle disciplinary matters as needed.

Internal Process

• Manage daily, weekly, and monthly team responsibilities efficiently.
• Ensure all team members adhere to company grooming and hygiene standards

QUALIFICATION, EXPERIENCE & SKILLS

• Any graduation, preferably hospitality management
• At least 3 years experience working in casual dining concepts at a supervisory level
• Excellent interpersonal skills for diplomatically handling staff and guests.
• Ability to inspire, motivate and develop employees.

Skills Required