Job Description

Position Summary
The Key Account Manager (KAM) is a strategic and results-driven professional responsible for nurturing and growing our relationships with the company's most valuable clients. This role goes beyond traditional sales; it focuses on deeply understanding the client's business objectives, becoming a trusted advisor, and ensuring the long-term profitability and success of each account. The ideal candidate will be adept at strategic planning, relationship building, and cross-functional leadership to drive revenue growth and maximize customer lifetime value.
Key Responsibilities
Strategic Account Management:

• Develop and execute comprehensive strategic account plans for each key client, outlining growth opportunities, potential risks, and objectives.
• Serve as the primary point of contact and build long-term, trusting relationships with key stakeholders and decision-makers within client organizations.
• Conduct regular business reviews (QBRs) to assess performance, demonstrate value, and align on future goals.

Revenue Growth & Retention:

• Proactively identify and pursue up-selling and cross-selling opportunities within existing accounts to achieve and exceed sales quotas.
• Forecast and track key account metrics, including sales targets, quota attainment, and customer activity reports.
• Ensure the timely renewal of contracts and proactively manage the risk of churn.

Customer Advocacy & Satisfaction:

• Act as the internal voice of the customer, advocating for their needs across product, marketing, and support teams.
• Ensure the highest level of customer satisfaction and swiftly resolve any issues or escalations by coordinating with internal departments.
• Develop a deep understanding of the client's industry, business challenges, and competitive landscape.

Collaboration & Communication:

• Work closely with internal teams (including Marketing, Product Development, Customer Support, and Finance) to ensure a seamless and positive customer experience.
• Clearly communicate the progress of monthly/quarterly initiatives to internal stakeholders.

Market Intelligence:

• Stay informed on industry trends, market activities, and competitors' strategies to identify new opportunities for account growth.

Qualifications and Experience
Required:

• Bachelor's degree in Business Administration, Sales, Marketing, or a related field.
• 5+ years of proven experience in a Key Account Manager, Strategic Account Manager, or similar role, with a documented history of exceeding revenue targets.
• Demonstrable experience in managing large, complex B2B accounts.
• Exceptional communication, negotiation, and presentation skills.
• Strong ability to analyze data, derive insights, and make data-driven decisions.
• Proficiency with CRM software (e.g., Salesforce, HubSpot) and MS Office Suite.

Preferred:

• Experience in the [Your Industry, e.g., SaaS, Manufacturing, Healthcare] industry.
• Master's degree in Business Administration (MBA) or a related field.
• Experience with value-selling and consultative sales methodologies.

Core Competencies

• Strategic Thinker: Ability to see the big picture and develop long-term strategies.
• Relationship Builder: Exceptional interpersonal skills with a talent for building rapport and trust.
• Problem Solver: Adept at navigating complex challenges and finding effective solutions.
• Results-Oriented: Driven by goals and motivated to achieve and exceed targets.
• Resilient: Ability to handle rejection and navigate through sales obstacles.
• Highly Organized: Excellent time management and prioritization skills to manage multiple high-value accounts.

What We Offer

• A competitive base salary plus an uncapped commission/bonus structure.
• Comprehensive benefits package (health, dental, vision, 401(k) with match).
• Opportunities for professional development and career advancement.
• A collaborative and supportive team environment.

Skills Required