Key Account Manager - IT Infrastructure & Cybersecurity Solutions
Job Overview
Sharaf DG is hiring a Key Account Manager (KAM) to manage and grow relationships with strategic B2B clients across the UAE. This role is focused on driving sales of IT infrastructure, cybersecurity, and cloud-based solutions. The KAM will own customer relationships, lead strategic account planning, and ensure client satisfaction while meeting sales performance targets.
Job Location: Dubai, United Arab Emirates
Industry: Information Technology and Services
Function: Account Management / Sales
Salary: 18000-22000 monthly (Market estimated)
Gender: Any
Job Type: Full-time
Job Overview
As a Key Account Manager, you will represent the full portfolio of IT and cybersecurity offerings to enterprise clients in sectors like government, hospitality, real estate, education, and financial services. This role involves client acquisition, relationship management, and cross-functional coordination to deliver tailored solutions and long-term partnerships.
Key Responsibilities

• Manage high-value B2B accounts, ensuring strong, professional relationships with key decision-makers
• Achieve strategic sales targets, revenue growth, and account performance KPIs
• Lead joint business planning with clients to define annual and long-term performance goals
• Understand and assess evolving client needs, offering customized IT and cloud solutions
• Collaborate internally with product, service, and support teams to deliver seamless execution
• Identify and close new business opportunities within existing and new enterprise clients
• Deliver tailored product presentations and proposals to senior stakeholders
• Build multi-level account penetration and strategic alignment with client goals
• Provide accurate forecasting, pipeline updates, and performance reporting to senior management
• Travel across the UAE for client meetings, project oversight, and relationship building

Job Requirements

• Minimum 8 years of B2B sales experience in IT solutions, cloud services, or cybersecurity within the UAE
• Strong network of contacts across government, hospitality, education, real estate, and finance sectors
• Proven track record in strategic account management and exceeding sales quotas
• Graduate degree or equivalent required
• Excellent communication, negotiation, and client engagement skills
• Strong presentation skills and ability to influence at C-level
• Ability to handle complex sales cycles and multi-stakeholder environments
• Valid UAE driving license and own vehicle
• Willingness to travel extensively across the region

What We Offer

• Strategic role in a fast-growing technology and enterprise solutions division
• Competitive salary with sales incentives and growth opportunity
• Exposure to cutting-edge cybersecurity and cloud products
• High autonomy and ownership of enterprise client portfolios

About the Company
Sharaf DG is one of the region's leading retail and technology groups, offering innovative IT and cloud solutions to institutional clients across the UAE. The company is expanding its enterprise tech division and investing in top-tier talent to strengthen its presence in the B2B segment. This role is pivotal in driving digital transformation solutions for the country's top business sectors.
Job Title Key Account Manager - IT Infrastructure & Cybersecurity Solutions
Key Account Manager - IT Infrastructure & Cybersecurity Solutions
Job Overview
Sharaf DG is hiring a Key Account Manager (KAM) to manage and grow relationships with strategic B2B clients across the UAE. This role is focused on driving sales of IT infrastructure, cybersecurity, and cloud-based solutions. The KAM will own customer relationships, lead strategic account planning, and ensure client satisfaction while meeting sales performance targets.
Job Location: Dubai, United Arab Emirates
Industry: Information Technology and Services
Function: Account Management / Sales
Salary: 18000-22000 monthly (Market estimated)
Gender: Any
Job Type: Full-time
Job Overview
As a Key Account Manager, you will represent the full portfolio of IT and cybersecurity offerings to enterprise clients in sectors like government, hospitality, real estate, education, and financial services. This role involves client acquisition, relationship management, and cross-functional coordination to deliver tailored solutions and long-term partnerships.
Key Responsibilities

• Manage high-value B2B accounts, ensuring strong, professional relationships with key decision-makers
• Achieve strategic sales targets, revenue growth, and account performance KPIs
• Lead joint business planning with clients to define annual and long-term performance goals
• Understand and assess evolving client needs, offering customized IT and cloud solutions
• Collaborate internally with product, service, and support teams to deliver seamless execution
• Identify and close new business opportunities within existing and new enterprise clients
• Deliver tailored product presentations and proposals to senior stakeholders
• Build multi-level account penetration and strategic alignment with client goals
• Provide accurate forecasting, pipeline updates, and performance reporting to senior management
• Travel across the UAE for client meetings, project oversight, and relationship building

Job Requirements

• Minimum 8 years of B2B sales experience in IT solutions, cloud services, or cybersecurity within the UAE
• Strong network of contacts across government, hospitality, education, real estate, and finance sectors
• Proven track record in strategic account management and exceeding sales quotas
• Graduate degree or equivalent required
• Excellent communication, negotiation, and client engagement skills
• Strong presentation skills and ability to influence at C-level
• Ability to handle complex sales cycles and multi-stakeholder environments
• Valid UAE driving license and own vehicle
• Willingness to travel extensively across the region

What We Offer

• Strategic role in a fast-growing technology and enterprise solutions division
• Competitive salary with sales incentives and growth opportunity
• Exposure to cutting-edge cybersecurity and cloud products
• High autonomy and ownership of enterprise client portfolios

About the Company
Sharaf DG is one of the region's leading retail and technology groups, offering innovative IT and cloud solutions to institutional clients across the UAE. The company is expanding its enterprise tech division and investing in top-tier talent to strengthen its presence in the B2B segment. This role is pivotal in driving digital transformation solutions for the country's top business sectors.
Post Details
Job Start Date
Salary from 18000.00
Salary to 22000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location