Key Account Manager - ICT & Enterprise Solutions
Job Overview
Sharaf DG is seeking an experienced and driven Key Account Manager to lead client relationships and drive enterprise-level sales across strategic accounts in the UAE. This role focuses on representing Sharaf DG's full suite of technology offerings-including devices, infrastructure solutions, managed services, and data center products-while ensuring top-tier customer engagement and revenue growth.
Job Location: Dubai, United Arab Emirates
Industry: Information Technology and Services
Function: Account Management - Commissioned
Salary: 14000-18000 monthly (Market estimated)
Gender: Any
Job Type: Full-time
Job Overview
As a Key Account Manager, you will be responsible for managing and expanding a portfolio of high-value clients across industries such as hospitality, finance, education, and real estate. You will lead account planning, coordinate solution development, and execute strategic sales initiatives to meet business targets. This role requires extensive in-country travel, strong customer relationship skills, and a deep understanding of ICT solutions.
Key Responsibilities

• Establish and nurture strong professional relationships with key decision-makers in strategic customer accounts
• Lead strategic account planning and performance tracking across a one- and three-year horizon
• Achieve assigned sales targets, profit margins, and customer satisfaction objectives
• Identify and pursue new account opportunities through networking, market research, and consultative selling
• Coordinate internally with cross-functional teams to design and deliver tailored ICT solutions
• Develop compelling business proposals, presentations, and customer plans aligned with enterprise goals
• Serve as the central point of contact between Sharaf DG and the client organization
• Manage multi-level relationships within each account to ensure customer retention and growth
• Monitor industry trends, competitor activity, and emerging technologies relevant to the ICT sector
• Accurately forecast account performance and adjust plans based on real-time results

Job Requirements

• Bachelor's degree required; MBA preferred
• Minimum 5 years of proven experience in account management within the ICT industry
• Successful track record managing enterprise accounts in sectors such as hospitality, finance, education, or real estate
• Strong negotiation, presentation, and communication skills across all organizational levels, including C-suite
• Demonstrated ability to manage complex projects and client requirements simultaneously
• Fluent in English; additional language proficiency is a plus
• Proficiency in CRM tools and Microsoft Office Suite
• Willing to travel across the UAE up to 75% of the time
• Valid UAE driving license and access to a personal vehicle are mandatory

What We Offer

• High-impact role within a leading technology and services provider
• Opportunity to manage enterprise clients across high-growth sectors
• Attractive salary and incentive structure based on performance
• Career advancement pathways and product training
• Collaborative, customer-focused work environment

About the Company
Sharaf DG is a regional leader in consumer electronics, enterprise ICT solutions, and managed services. As part of the Sharaf Group, the company serves diverse sectors including retail, telecom, energy, and enterprise technology. With a focus on innovation, customer satisfaction, and operational excellence, Sharaf DG empowers organizations across the Middle East through cutting-edge solutions and reliable service delivery.
Job Title Key Account Manager - ICT & Enterprise Solutions
Key Account Manager - ICT & Enterprise Solutions
Job Overview
Sharaf DG is seeking an experienced and driven Key Account Manager to lead client relationships and drive enterprise-level sales across strategic accounts in the UAE. This role focuses on representing Sharaf DG's full suite of technology offerings-including devices, infrastructure solutions, managed services, and data center products-while ensuring top-tier customer engagement and revenue growth.
Job Location: Dubai, United Arab Emirates
Industry: Information Technology and Services
Function: Account Management - Commissioned
Salary: 14000-18000 monthly (Market estimated)
Gender: Any
Job Type: Full-time
Job Overview
As a Key Account Manager, you will be responsible for managing and expanding a portfolio of high-value clients across industries such as hospitality, finance, education, and real estate. You will lead account planning, coordinate solution development, and execute strategic sales initiatives to meet business targets. This role requires extensive in-country travel, strong customer relationship skills, and a deep understanding of ICT solutions.
Key Responsibilities

• Establish and nurture strong professional relationships with key decision-makers in strategic customer accounts
• Lead strategic account planning and performance tracking across a one- and three-year horizon
• Achieve assigned sales targets, profit margins, and customer satisfaction objectives
• Identify and pursue new account opportunities through networking, market research, and consultative selling
• Coordinate internally with cross-functional teams to design and deliver tailored ICT solutions
• Develop compelling business proposals, presentations, and customer plans aligned with enterprise goals
• Serve as the central point of contact between Sharaf DG and the client organization
• Manage multi-level relationships within each account to ensure customer retention and growth
• Monitor industry trends, competitor activity, and emerging technologies relevant to the ICT sector
• Accurately forecast account performance and adjust plans based on real-time results

Job Requirements

• Bachelor's degree required; MBA preferred
• Minimum 5 years of proven experience in account management within the ICT industry
• Successful track record managing enterprise accounts in sectors such as hospitality, finance, education, or real estate
• Strong negotiation, presentation, and communication skills across all organizational levels, including C-suite
• Demonstrated ability to manage complex projects and client requirements simultaneously
• Fluent in English; additional language proficiency is a plus
• Proficiency in CRM tools and Microsoft Office Suite
• Willing to travel across the UAE up to 75% of the time
• Valid UAE driving license and access to a personal vehicle are mandatory

What We Offer

• High-impact role within a leading technology and services provider
• Opportunity to manage enterprise clients across high-growth sectors
• Attractive salary and incentive structure based on performance
• Career advancement pathways and product training
• Collaborative, customer-focused work environment

About the Company
Sharaf DG is a regional leader in consumer electronics, enterprise ICT solutions, and managed services. As part of the Sharaf Group, the company serves diverse sectors including retail, telecom, energy, and enterprise technology. With a focus on innovation, customer satisfaction, and operational excellence, Sharaf DG empowers organizations across the Middle East through cutting-edge solutions and reliable service delivery.
Post Details
Job Start Date
Salary from 14000.00
Salary to 18000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location