Key Account Manager, French Africa Based

Dubai, United Arab Emirates

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LOCATION: FRENCH SPEAKING AFRICA

ESSENTIAL: MUST BE FLUENT IN FRENCH & ENGLISH (WRITTEN & SPOKEN)

MINIMUM REQUIREMENTS AND QUALIFICATIONS:

PRIMARY OBJECTIVE OF POSITION:

Strategically drives total profitable revenue and market share growth for the assigned Hotels and segments.
Negotiating Group Business and coordinating the execution of Group Business with all Hotels within the region in accordance with the Sales Business Plan.
The job incumbent should be active, proactive, analyzing, and achieving results in every respect.
All work will be in line with the region’s guidelines, Business plan, The Radisson Hotel Group corporate guidelines and service concepts.
To support and work alongside the Regional Director of Sales, Hotel Director of sales and other Sales teams of designated areas to drive strategic commercial activity.
Drive performance and market share.
Represent Radisson Hotel Group at meetings as requested.

TASKS, DUTIES AND RESPONSIBILITIES:

Maximizes Revenue

Achieves budgeted goals by executing sales activities within the assigned market segments.
Assists in the development of annual sales targets.
Assist the Regional Director of Sales with monthly reporting.
Ensures own function operates within cost parameters.
Maintains effective correspondence between clients, Hotels, ASO etc.
Meets budgeted sales and profit margins for both group business and Individual business by soliciting, selling and confirming business as required.
Develops data and recommends programs to meet client’s needs.
Prepares proposals with the Regional Director of Sales to maximize profit.
Use sales calls to solicit existing and new clients.
Coordinates activities related to business on the books with Hotels within the Region.
Ensures maximum occupancies by performing follow up contact with Hotels within the Region.
Increases sales volumes and profitability by assisting in developing and executing projects for assigned market segments.

Sales Strategy and Delivery

Conducts regular meetings with the Regional Director of Sales to set objectives and to ensure that action plans are in place for the Region or designated area/market segment.
Identifies new business opportunities or strategies and shares with the regional Director of Sales.
Create and drive new sales plans when applicable within market segment.
Achieves overall Sales targets for specific market segments.
Implements strategies to facilitate market penetration for increased national and international production to meet increasing demands reflecting in the change and growth of the Company.
Conducts client inspections to secure business or confirm new business.
Increases sales volumes and profitability by formulating and executing projects for all market segments for the Region.
Reviews market analysis to determine client needs, occupancy potential, desired and competitive rates etc.
Drive and maintain overall sales to gain new business development opportunities and monitor completion of pro-active sales activities and projects.

Role & Responsibilities

Account Management of own assigned accounts – both existing and new.
Drive all revenue (transient and M&E) and market share growth for the Region through the focus on a selected portfolio of existing and new accounts.
Develop knowledge of each account, its pipeline, supplier management and strategic focus.
Create consultative selling approach to maximize commercial opportunities.
Work on a 360-degree account management approach to ensure account development is properly implemented at all levels.
Secure strategy implementation and coordination with global account managers.
Drive Meetings, Incentives, Conferencing and Exhibitions (MICE) revenue and market share growth for the Region through the focus on a selected portfolio of existing accounts and new accounts.
Inspire clients with ideas for venues.
Promote Loyalty Program for Planners to relevant clients
Attends all meeting in the absence or upon request of the Regional Director of Sales.
Attends Radisson Sales Blitz’s and/or trade shows in key market cities to develop new business and to contact established clients in these cities.

INDHOTEL

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