Job Description

Key Account Manager - eCommerce - Apparel Group - Dubai, UAE
Position Overview
Apparel Group Dubai is seeking a results-driven Key Account Manager - eCommerce to manage and grow strategic online retail partnerships. The role focuses on driving revenue growth, optimizing account performance, and strengthening relationships with key eCommerce clients. The ideal candidate will have a strong background in online sales, digital account management, and cross-functional collaboration, with a proven record of delivering growth through data-driven strategies and customer-centric planning.
Job Details
Country: UAE
City: Dubai
Industry: Retail
Function: Account Management - Non-Commissioned
Salary: 15000-20000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Build and maintain long-term relationships with key eCommerce clients, serving as their main point of contact.
• Develop and execute account strategies to drive revenue growth through upselling, cross-selling, and business expansion opportunities.
• Monitor and analyze key account performance metrics such as traffic, conversion rates, and sales, providing actionable insights for improvement.
• Collaborate with marketing, product, and operations teams to plan and execute online campaigns, product launches, and promotional activities.
• Ensure the timely and accurate delivery of products and services in line with client expectations and business objectives.
• Manage contract negotiations, renewals, and performance terms to maintain strong, mutually beneficial partnerships.
• Support financial processes by assisting in payment reconciliation and resolving discrepancies efficiently.
• Stay informed of emerging eCommerce trends, competitor activities, and industry developments to identify new growth opportunities.
• Provide regular sales forecasts, performance updates, and KPI reports to senior management and key stakeholders.
• Ensure compliance with brand guidelines, digital merchandising standards, and online retail best practices across all accounts.

Ideal Profile

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 4-6 years of experience in eCommerce account management, preferably in retail, FMCG, or consumer goods sectors.
• Strong understanding of online marketplaces, digital marketing, and sales analytics.
• Excellent negotiation, relationship-building, and communication skills.
• Proficiency in MS Excel, Google Analytics, and CRM tools.
• Analytical mindset with the ability to interpret sales data and drive performance improvements.
• Detail-oriented and organized, with strong multitasking and project management skills.

Skills Set

• eCommerce account management
• Sales forecasting and reporting
• Client relationship and retention
• Campaign coordination and performance analysis
• Contract negotiation and compliance management

Why Join Us

• Join one of the region's leading fashion and lifestyle retail conglomerates with a powerful eCommerce presence.
• Work with global brands and digital platforms in a dynamic, fast-evolving retail environment.
• Be part of a collaborative and innovative team driving online retail growth.
• Enjoy competitive compensation, professional development, and cross-functional growth opportunities.

About the Company
Apparel Group is a global fashion and lifestyle retail leader headquartered in Dubai, UAE. Representing over 85 international and home-grown brands across 14 countries, the company operates more than 2,100 stores and employs over 20,000 professionals. With a diverse portfolio spanning fashion, footwear, beauty, and F&B, Apparel Group continues to redefine the retail experience through innovation, sustainability, and customer excellence.
Job Title Key Account Manager - eCommerce - Apparel Group - Dubai, UAE
Key Account Manager - eCommerce - Apparel Group - Dubai, UAE
Position Overview
Apparel Group Dubai is seeking a results-driven Key Account Manager - eCommerce to manage and grow strategic online retail partnerships. The role focuses on driving revenue growth, optimizing account performance, and strengthening relationships with key eCommerce clients. The ideal candidate will have a strong background in online sales, digital account management, and cross-functional collaboration, with a proven record of delivering growth through data-driven strategies and customer-centric planning.
Job Details
Country: UAE
City: Dubai
Industry: Retail
Function: Account Management - Non-Commissioned
Salary: 15000-20000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Build and maintain long-term relationships with key eCommerce clients, serving as their main point of contact.
• Develop and execute account strategies to drive revenue growth through upselling, cross-selling, and business expansion opportunities.
• Monitor and analyze key account performance metrics such as traffic, conversion rates, and sales, providing actionable insights for improvement.
• Collaborate with marketing, product, and operations teams to plan and execute online campaigns, product launches, and promotional activities.
• Ensure the timely and accurate delivery of products and services in line with client expectations and business objectives.
• Manage contract negotiations, renewals, and performance terms to maintain strong, mutually beneficial partnerships.
• Support financial processes by assisting in payment reconciliation and resolving discrepancies efficiently.
• Stay informed of emerging eCommerce trends, competitor activities, and industry developments to identify new growth opportunities.
• Provide regular sales forecasts, performance updates, and KPI reports to senior management and key stakeholders.
• Ensure compliance with brand guidelines, digital merchandising standards, and online retail best practices across all accounts.

Ideal Profile

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 4-6 years of experience in eCommerce account management, preferably in retail, FMCG, or consumer goods sectors.
• Strong understanding of online marketplaces, digital marketing, and sales analytics.
• Excellent negotiation, relationship-building, and communication skills.
• Proficiency in MS Excel, Google Analytics, and CRM tools.
• Analytical mindset with the ability to interpret sales data and drive performance improvements.
• Detail-oriented and organized, with strong multitasking and project management skills.

Skills Set

• eCommerce account management
• Sales forecasting and reporting
• Client relationship and retention
• Campaign coordination and performance analysis
• Contract negotiation and compliance management

Why Join Us

• Join one of the region's leading fashion and lifestyle retail conglomerates with a powerful eCommerce presence.
• Work with global brands and digital platforms in a dynamic, fast-evolving retail environment.
• Be part of a collaborative and innovative team driving online retail growth.
• Enjoy competitive compensation, professional development, and cross-functional growth opportunities.

About the Company
Apparel Group is a global fashion and lifestyle retail leader headquartered in Dubai, UAE. Representing over 85 international and home-grown brands across 14 countries, the company operates more than 2,100 stores and employs over 20,000 professionals. With a diverse portfolio spanning fashion, footwear, beauty, and F&B, Apparel Group continues to redefine the retail experience through innovation, sustainability, and customer excellence.
Post Details
Job Start Date
Salary from 15000.00
Salary to 20000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required