Job Description

Do you want to work in a young, dynamic and ambitious company on the forefront of the Media Intelligence Industry?

Are you inspired by social media and its impact on the world of business?

Meltwater is expanding its Client Success team and is offering a fast-paced and challenging Key Account Manager role based in Dubai. You will be responsible for providing operational support and proactive training for our key accounts portfolio with the goal to increase the quantity and quality of product and user engagement.

Who are we?

• An international software company
• Middle East office in Dubai
• 30 000+ clients
• Head office based in San Francisco
• 60 offices globally
• 1600+ employees who love working here

Why work here?

Our goal is to create positive, long-lasting relationships. Through customer engagement with our media monitoring and social media products, you will directly increase the overall value of our services.

• Efficient, exciting work environment
• Engaging and collaborative work culture
• A high level of responsibility and autonomy from day one with hands-on support
• The opportunity to influence and shape an established yet growing Client Success Department
• Accelerated performance-based promotion program with international opportunities
• Competitive salary with commission and bonus structure

"Our interest and investment in people is the key to our success at Meltwater"
- Jorn Lyseggen, Meltwater Founder.

What to expect as a Key Account Manager

• A customer facing role with a personal quota
• Understanding customer needs and creating account growth opportunities to ensure long-term client satisfaction
• Act as a consultant in order to ensure product implementation & usage
• Represent Meltwater at client meetings on a regular basis
• Proactively engage with Client Success colleagues across the region and share knowledge with colleagues in other offices, often involving travel
• Act as ambassador for client development throughout the Meltwater Group

5+account years Client Success / Account Management experience

Excellent level of proficiency in written & spoken English and Arabic is a must

Experience with GCC clients

University degree (relevant field advantageous)

Self-motivated & organized with the ability to multitask & prioritize

Strong relationship building skills and ability to present to high level executives in face to face meeting and teleconferences

Technical skills: Microsoft Excel & PowerPoint

Demonstrated ability to work towards strategic goals

Exceptional communication & relationship building skills

Why Meltwater?

Meltwater has gone from humble beginnings in Oslo, Norway in 2001 to the global leader in media intelligence with 30,000 global clients today. We provide solutions to help modern PR, communication, and marketing professionals better understand their current media landscape, both in the news & social media.

For almost 20 years, Meltwater has maintained a very unique culture based on a foundation and belief in people and the potential they possess, regardless of experience. Our motto? When you have the right people in the right working environment, great things happen. There are 2,000 members of the Meltwater family residing in 55 offices across 25 countries around the world. No matter what office you're in, you'll be surrounded by the best colleagues you've ever had.

Meltwater employees embody the work-hard, play-hard spirit through our 3 core values- Moro (fun), Enere (number one) and Respect (Respect). These founding principles stem from our Norwegian roots and are why Meltwater has been named a Great Place to Work in several markets across the globe. We have high energy, open concept offices that focus on teamwork and collaboration. We ensure our employees have easy access to management and learn quickly from those around them.

At Meltwater, the average isn't good enough. Our goal is to build a groundbreaking company supported by a thriving culture in which our people aspire to exceed their personal expectations. We only promote our sales leadership team from within the company, and our goal is to facilitate your long-term professional growth.

Our work is fun, challenging and rewarding, and we're looking for driven individuals, passionate about learning business by doing it.

Equal Opportunity

Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.

On-Line Accessibility Directive: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us for assistance.