Ensuring Delivery of Outstanding Customer Service
Acknowledge, welcome and greet all customers in a warm and friendly manner.
Able to identify when a customer needs help and adjusts service style to suit the needs and requirements of each customer.
Always considers the customer first in everything they do even when other tasks are being completed.
Build strong and effective relationships with customers in order to deliver exceptional service (and develop an extensive loyal customer database).
Provide the same level of service to customers using the telephone as receive in store.
Be aware of in store promotions and communicate these clearly to any customers.
Offer assistance by suggesting a choice of products and alternatives to suit their taste.
Deliver all the procedures and steps for providing great customer service during the till point process.
Fully understand Air miles, be able to assist customers in completing applications.
Know, understand and deliver the Kaldi850 refund policy.
Thank customers when they leave and encourage them to return to the store.
Fully understand the brand values and ethos and communicates this effectively to the customer.