Job Description

The Junior Telesales Agent will be responsible for making outbound calls to leads, qualifying prospects, and generating interest in the company's real estate projects. This entry-level role focuses on initial customer engagement and appointment setting for the sales team.

Key Responsibilities

Lead Generation & Qualification

Make outbound calls to leads from various marketing sources (digital ads, website inquiries, databases) Conduct initial qualification based on budget, location preference, and purchase timeline Gather and update accurate customer information in CRM system
Generate interest in projects through effective telephonic communication

Appointment Setting

Schedule site visits and meetings for Sales Consultants Coordinate with sales team to ensure smooth handover of qualified leads Send confirmation messages and follow-up reminders to prospects
Achieve daily/weekly targets for qualified appointments

Database Management

Maintain accurate records of all call activities and outcomes Update lead status and customer information in real-time Follow up on pending leads as per defined timelines
Categorize leads based on interest level and readiness to purchase

Customer Service

Provide basic information about projects, pricing, and amenities Handle initial queries and objections professionally Direct complex queries to appropriate team members Maintain positive brand image through courteous communication

Requirements

Education & Experience

Bachelor's degree or equivalent 0-2 years of experience in telesales, telecalling or customer service
Real estate industry experience is a plus but not mandatory

Skills & Competencies

Excellent verbal communication skills in English and local languages Pleasant telephone manner with clear articulation Basic computer skills and familiarity with CRM software Goal-oriented with ability to handle rejection positively Active listening and basic persuasion skills
Time management and organizational abilities

Personal Attributes

Enthusiastic and energetic personality Quick learner with willingness to be trained Patience and persistence in follow-ups Team player with positive attitude

Benefits

Competitive fixed salary + performance incentives Growth opportunities to Senior Telesales Agent role Official employment status * Medical insurance