Job Description

Job Title Junior Spa Therapist

Description

Hyde Hotels, Resorts & Residences, part of the world-leading Accor group opened the first Hyde hotel outside of the United States, Hyde Hotel Dubai, in close proximity to the iconic Burj Khalifa directly fronting the Business Bay canal and promenade.
Hyde Hotel Dubai, a five-star hotel, opened their doors in Q4 2021. The 276-rooms, all with balconies, is a mix of gracious standard rooms and luxurious suites with views of the Dubai Canal, the Dubai skyline and the iconic Burj Khalifa - the tallest building in the world.
Hyde Hotel Dubai features three incredible culinary experiences including the Mediterranean concept, Cleo Mediterraneo, contemporary Japanese from Katsuya, hand-crafted burgers from Hudson Tavern. Also on the property is The Perq, a coffee concept, a lobby lounge, and Hyde pool & lounge as well as a spa, male/female salon, fitness center, a swimming pool and retail area. The hotel's public areas, guestrooms and Cleo was designed by Ciarmoli Queda Studio. Katsuya, Hudson Tavern and Hyde pool and lounge designed by Tristan Plessis Studio.
The Position
Perform facials, manicures, pedicures and waxing (aesthetic services) as well as all body treatments such as massage, scrubs, wraps in a safe and professional manner to Guests. Provide uncompromising attention to Guest/Member service.
JOB RESPONSIBILITIES

• Answer telephone inquiries promptly and professionally and channel to appropriate person for assistance.
• Greet members and Guests in a friendly and efficient manner.
• Escort Guest as required.
• Knowledgeable about all aspects of treatments and the facility.
• Knowledgeable in a spa therapy
• Provide information and literature about facility in person and via telephone.
• Control entry into all areas of facility by restricting all unauthorised individuals.
• Perform all spa treatments on members and Guests using safe and professional techniques.
• Perform spa treatments services in a safe, comfortable, and hygienic manner.
• Perform nail services in a safe, comfortable, and hygienic manner.
• Maintain an ample inventory of all products necessary to perform all facials and waxing services including skin care products, cotton, distilled water, warm wax, waxing sticks, bowls, towels, sheets, blankets, plastic bags, and face cloths, etc. Prepare kits as required.
• Maintain a neat and orderly work area consistent with the high standards of the facility.
• Assist in any and all ways in the beauty salon when not scheduled to perform aesthetic services. This assistance is to include acting as salon receptionist, performing manicure/pedicure services, selling and restocking professional retail skin care and hair care products.
• Constantly maintain up-to-date knowledge of the personal services performed and any revisions in the skin care products or procedures used.
• Answer all questions related to services performed and products used.
• Be on time for appointments and thoroughly review appointments after completing each service and shift.
• Courteously interact and answer all facility-related questions with Members and Guests.
• Assist in the co-ordination of spa treatments with other spa programs.
• Ensure current trends in aesthetic industry are reviewed.
• Serve as catalyst to promote spa services to Members and hotel Guests.
• Maintain current professional licenses.
• Report dysfunctional equipment to Spa Manager.
• Work with the Lead Therapist in the formulation of plans for projects.
• Ensure individual is well versed in all aspects of the spa's operations, i.e. business telephone usage, guest relations, retail sales, spa services (massage, loofah, facial, etc.).

ADMINISTRATIVE DUTIES

• Effective coverage of reception.
• Adherence to Standard Operating Procedures Manual.
• Maintain Training logs
• Maintain inventory of supplies for the operation of the treatment rooms.
• Maintain accurate records as required by hotel and government regulations.
• Attend weekly/monthly Aestheticians departmental communication meetings.

HEALTH AND SAFETY

• Follow and ensure that Colleagues follow all safety procedures and practices.
• Adherence to departmental emergency procedures/safety manual.
• Ensure all departments adhere to all safety practices of Hyde Spas.
• Maintain equipment for aesthetics and personal equipment in safe and sanitary condition.

FINANCIAL RESPONSIBILITIES

• Maintain the facility in peak condition at all times while adhering to all aspects of the operations budget, including payroll.
• Ensure efficient billing of service to Guests.
• Maintain accurate accounting procedures for cash transactions and reconcile all transactions at the end of the work shift.

COLLEAGUE RELATIONS

• Ensure spa reception department maintains a positive relationship with all departments in the spa and hotel.
• Trained in all facility operations.
• Have a complete understanding of and adhere to the spa's policy relating to safety.
• Understand all spa departments training in pertinent emergency procedures and ensure that all departments are well versed in salon operations (cross training).
• Ensure Colleagues adhere to all spa standards as stated in the employee handbook.

GUEST SERVICE

• Ensure the facility is in peak condition at all times (operations and cleanliness).
• Ensure Guest/member satisfaction at all times by ensuring that safety and service is always the spa's first priority.

OTHER DUTIES

• Ensure cross-trained in all spa departments.
• Carry out any other duties and responsibilities as assigned.

EDUCATION & EXPERIENCE

• Degree in hospitality or related field.
• Minimum of 2 years' experience in spa industry or hospitality.
• Basic Accounting.
• Computer literacy in Microsoft Office, Word, Excel.
• Minimum of 2 years experience as Aesthetician.
• Safety oriented First Aid.
• CPR - Basic Rescuer.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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