Job Description

The Junior Project Manager will be responsible for the delivery of Clients / Customer projects. The individual will manage and lead the client relationship externally, whilst internally support a team of experts to ensure that all project deliverables are on time and on performance.



This Junior Project Manager role requires a passion to continually demonstrate the ability to exceed expectations and deliver above average results for customers in many diverse industries, different functional areas all within short timescales.



Tasks

The Junior Project Manager responsibilities include:

Responsible for delivering & owning the project success both internally & externally. Fully understanding & managing the client / customers' requirements, objectives & timescales. Follow and be creative to create practical project structures to ensure project success & simplicity of management. Develop best practices to achieve client / customer objectives on time & on performance. Manage & lead a team based on the requirements of the business & workload and support to maximize people utilization & efficiency. Collaborate with senior and middle leadership to develop innovative new practices to deliver customer objectives in the most efficient manner. Ensure projects documentation, including the presentation of projects updates and results of KPIs. Support on continuing improvement projects when is needed by supporting the teams to follow a project structure that include: identify the root cause of the problem, the potential solutions, and the correct track of actions to be implemented.

Requirements



The Junior Project Manager will need the following experience / skills:



Experience in a contact centre environment with a fast-paced B2B - B2C environment, with a customer excellent approach. The ability to rapidly understand client / customer objectives and value propositions. Working with a multi-disciplined team in a rapidly changing environment. Good communication, presentation, and facilitation skills. Good understanding / Interest of Microsoft APPs - specially Power Point & Excel Ability to learn fast and high motivation with a focus view on delivering excellent results. Ability to understand and analyse data that helps on the project implementation & results. * Proficiency in both English and French is required.