Junior Nutritionist & Customer Service Coordinator

Abu Dhabi, AZ, AE, United Arab Emirates

Job Description

We are seeking a motivated and detail-oriented Junior Nutritionist & Customer Service Coordinator to join our team, a leading meal plan company in the UAE. This dual role combines nutritional expertise with exceptional customer service to support our clients in achieving their health and wellness goals. The ideal candidate will have a passion for nutrition, strong communication skills, and the ability to deliver personalized customer experiences.

Key Responsibilities



IMP: Nutrition Support

:

Assist in designing and reviewing meal plans tailored to clients' dietary needs, preferences, and goals (e.g., vegan, high-protein, gluten-free, weight loss). Provide nutritional guidance and answer client queries about meal plans, portion sizes, and dietary requirements.

1. Order Management



Handle meal plan subscriptions (start, pause, cancel, modify). Track order confirmations and ensure delivery timelines are communicated. Manage last-minute changes (e.g. delivery location, skip a day).

2.Customer Communication



Respond to inquiries via WhatsApp, phone, email, live chat, and social media. Send reminders for payment renewals or plan expirations. Update customers on holiday schedules or special promotions. Communicate clearly in English

3. Delivery Coordination



Liaise with delivery teams to ensure timely delivery. Address failed deliveries or incorrect addresses. Communicate any delivery delays due to traffic, weather, or other factors.

4. Feedback & Complaint Handling



Gather customer feedback on meals and service. Resolve complaints about food quality, delivery, or service delays. Offer compensations (e.g. replacement meal, discount) when needed.

5. ERP & CRM Management



Update customer records on CRM if available Log interactions and track customer concerns for resolution and analysis. Use CRM for order tracking or internal coordination.

6. Coordination with Operations team and kitchen



Collaborate with the kitchen/chef team for special requests or allergies. Work with logistics for optimized routing and delivery schedules. Provide insights from customer feedback to marketing and product teams.

7. Sales & Upselling --> we can add this task



Promote additional services (be representative in events) Encourage plan upgrades (e.g., from weekly to monthly plans). Offer trial plans or refer-a-friend incentives.

Skills Required



Excellent communication and interpersonal skills. Basic knowledge of nutrition. Ability to multitask and work under pressure.
Job Type: Permanent

Pay: AED3,000.00 - AED4,000.00 per month

Application Question(s):

Our offices are in Mussafah, Abu Dhabi; Are you ok to work from here? Which Visa are you on? How long is it valid?
Experience:

Call Center / Customer Service: 1 year (Preferred) * Nutritionist: 1 year (Required)

Beware of fraud agents! do not pay money to get a job

MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Related Jobs

Job Detail

  • Job Id
    JD2009786
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Abu Dhabi, AZ, AE, United Arab Emirates
  • Education
    Not mentioned