Junior Java Developer

Dubai, United Arab Emirates

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Position title

Junior Java developer

Responsibilities

Java Development \xe2\x80\x93 2/3 years minimum experience
Database management experience supporting software development.
Create modify system-based reports
Able to document business requirement, conduct UATs
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures

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