Jr. It Support

Dubai, DU, AE, United Arab Emirates
Iberianz
147 Current Jobs Openings
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Job Description

Job Category:

Admin

Job Type:

Full Time

Job Location:

Dubai
#





Diagnosing and resolving hardware and software problems, assisting with network problems, maintaining a high level of customer satisfaction.



Responding to support inquiries in a short time



Diagnosing and resolving hardware and software faults



Documenting employee inquiries and tracking faults



Analyzing call logs to identify recurring faults



Testing and evaluating new technologies



Updating self-help documents for users



Escalating complex faults to senior technicians


#

Job Profile





Basic understanding of computer systems, mobile devices and other technology products

Ability to diagnose and resolve basic technical faults

Good written and oral communication skills

High service awareness and customer relations

Ability to work in a team

Experience in remote support - an advantage

Familiarity with office automation products and databases - an advantage

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Job Detail

  • Job Id
    JD1856078
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dubai, DU, AE, United Arab Emirates
  • Education
    Not mentioned
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