Jpc 4734 Specialist Helpdesk
Abu Dhabi, United Arab Emirates
Job Description
JPC - 4734 - Specialist Helpdesk
Job Location: Abu Dhabi, UAE
Job Type: 12 months - renewable contract
Experience: 3-5 Years
Education: Bachelor's Degree
Languages: Arabic and English
Key Responsibilities:
Job Location: Abu Dhabi, UAE
Job Type: 12 months - renewable contract
Experience: 3-5 Years
Education: Bachelor's Degree
Languages: Arabic and English
Key Responsibilities:
- Serve as the initial point of contact for all IT-related queries, logging user issues and escalating incidents to the appropriate technical teams or vendors for timely resolution.
- Provide second-level technical support, including troubleshooting operating systems, Microsoft Office applications, and basic network issues, either remotely or through desk-side assistance.
- Administer user accounts, access rights, and IT system profiles to ensure secure and efficient access control, contributing to a high standard of internal customer service.
- Liaise with external vendors to communicate user requirements and monitor compliance with Service Level Agreements, ensuring organizational IT needs are met effectively and by defined standards.
- Ensure prompt and effective resolution of technical issues, keeping users informed of progress and updating the service desk with resolution outcomes.
- Coordinate communication between end users and technical teams, escalating unresolved issues as necessary to ensure resolution.
- Respond to all IT service requests and incidents logged through the Helpdesk system, adhering to established procedures.
- Address verbal and written user queries promptly and professionally.
- Offer technical expertise in a wide range of IT support areas.
- Assist branches and subsidiaries with vendor-related installations and maintenance issues.
- Perform additional duties as required, even if outside the core scope of the role.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related discipline.
- 3 5 years of relevant experience, with at least 3 years in a similar IT support role within the banking or financial services sector.
- Prior experience working in the UAE, with knowledge of local market practices and regulations.
- Proficiency in both Arabic and English.
- Strong analytical thinking and problem-solving abilities.
- Excellent communication and interpersonal skills, capable of interacting with both technical and non-technical stakeholders.
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1864728
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationAbu Dhabi, United Arab Emirates
-
EducationNot mentioned