Job Description

Goldbelt Hawk designs, develops, and implements comprehensive solutions for problem spaces, including computer security, scalable architectures, advanced analytics, artificial intelligence, and network/data center operations. Specializing in local and enterprise-level incident response and forensic analysis, Hawk's personnel deliver threat analysis and reporting while implementing solutions based on mature planning and development practices.

Summary: We are looking for a Senior Service Desk Technician to oversee the current shift Local Site Help Desk activities which provides basic Tier I-2 support to end users on a variety of computers and associated networks issues.

Responsibilities

Essential Job Functions: Serves as an escalation point for local staff who respond to telephone calls, email and personnel requests for technical support, documents, track and monitor the problem to ensure a timely resolution Enters information into ticket system and creates trouble reports for IT Support Technicians Documents, tracks, and monitors the problem to ensure a timely resolution Responsible for scheduling local staff tasks and ensuring service management process are followed by local team on shift Ensures a smooth hand-off transition between shifts Shift supervisors provide 24x7 coverage Possesses and applies a comprehensive knowledge across key tasks and high impact assignments Plans and leads major technology assignments Evaluates performance results and recommends major changes affecting short-term project growth and success Functions as a technical expert across multiple project assignments May supervise others Qualifications

Necessary Skills and Knowledge: Advanced knowledge of computer applications and functions Excellent oral and written communication skills Excellent customer service skills Ability to troubleshoot complex technical issues Ability to diagnose PC hardware/software problems and document solutions Ability to perform in a detail-oriented environment with a high level of accuracy Minimum Qualifications:

Bachelor degree in a STEM field or equivalent years or experience 3 - 5 years of related experience Top Secret Personnel clearance with eligibility for access to SCI Preferred Qualifications: Operating System, Server, and Networking certifications are preferred

Pay and Benefits At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

Regular Full-Time