JOB DESCRIPTION

Job Description – Reservation Supervisor

Dubai, DU, AE, United Arab Emirates

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The Reservations Supervisor is responsible for helping to run the Reservations Department and coordinates the department and oversees individual training.

Job Responsibilities

Assists in monitoring and managing the reservationist team to ensure excellent customer service Contributes globally to guest satisfaction through the quality of his/her work and exemplary behavior Maximize occupancy by ensuring high conversion of enquiries into bookings. ? Supervises, monitors calls, coaches, counsels, trains, disciplines and reviews reservation agents Evaluates Reservation Agents' performance and productivity to insure they meet service level goals Make sure to provide an excellent introduction to the Hotel Conveys the brand and hotel image through his/her irreproachable attitude ? Helps increase guest loyalty through quality of service
Job Type: Full-time

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