Job Description

Location
Doha, Qatar
Experience
10
Job Type
Outsourcing

Position

ITSM Consultant

- C

apacity

M

anagement

Job Purpose

:


Assess the current process/procedure to identify improvement opportunities.


Assess, produce, and maintain an appropriate Capacity Plan, which reflects IT and business current and future needs.


Review and understand the business and IT demands against the current IT capabilities and produce forecasts for future requirements.


Review and negotiate OLAs/SLAs and provide feedback on all capacity requirements.


Monitor services and CI utilization patterns to ensure that sufficient capacity is available when required.


Review and define capacity related thresholds.


Test the capacity related thresholds configuration.


Revise and update Capacity related change predefined tasks


Review Capacity related incident and work with PM manager to identify a permanent solution.


Monitoring, measuring, and reporting on the effectiveness of the process to senior management.


Undertake tuning activities to ensure the most efficient use of existing IT resources capacity.


Ensuring consistent execution of the process across the organization


Provide support in managing other ITSM processes when required

Educational Qualification

Bachelor's degree in Engineering / Computer Science or related fields


ITIL 3 foundation certification


ITIL 3 Practitioner certification


ITIL 3 Intermediate certifications


ITIL 4 foundation certification

Required Professional Qualifications/Skills

10 years of experience with Capacity management


Ability to use ITSM tools BMC-Remedy and Helix


Ability to balance multiple concurrent activities and manage time efficiently.


Possession of excellent oral and written communication skills


Quality assurance and quality control


Experienced in using Microsoft Office, MS Visio, and MS PowerPoint

[End of ]

Skills
Written Communication Skill, Ms Visio, Written Communication, Quality Assurance, Visio, Microsoft Office, Excel, Communication Skill, Itil, Powerpoint