The Vision-Box World… Join us at one of the most exciting times of our history! At Vision-Box you are empowered to be innovative, creative, collaborative, and hands-on. Use your energy and drive to help us achieve our goals as we help you achieve yours. We are dedicated to improving the quality, convenience, efficiency, and security of travel and border control offering biometric-based digital identity management solutions. Has a partner of the most prestigious Governments, Airports, and Airlines enhancing citizen services and traveler experiences, establishing identity ground-truth through high-performance enrollment, verification, and authentication while enabling multi-directional data transactions and actionable intelligence. Vision-Box develops state-of-the-art user-centric citizen touchpoints, custom front-end applications, and collaborative orchestration software, towards a premium experience and service level. We have delivered to date over 5000 electronic identity solutions spread across the globe, enhancing access to a robust identity scheme for hundreds of millions of citizens every year. As an ITOps Specialist, what are you going to do?

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• Test, deploy and configure new systems;
• Define and contribute to routine system maintenance procedures;
• Proactively identify faults both remotely and at sites. Respond to escalated incidents and guide/perform break/fix activities when errors and faults occur;
• Liaise with the customer when on-site, remotely and proactively communicatee with the global ITOps community, providing visibility and insight on escalating issues and identifying areas where service can be improved;
• Provide on-site early life support and training peers and other support teams on the full IT and SW stack;
• Analyze proactively system performance;
• Participate in the development of Technical Support Specialists through supervision, coaching, and upskilling sessions, generating a culture of accountability for actions;
• Create, update, and maintain documentation and contribute to training materials;
• Be compliant with company policies including Health and Safety, Vehicle use, Expenses etc.

What are the skills and professional experience we’re expecting from you?

• Degree in “Information Systems Engineering”, "Computer Science" or similar (nice to have);
• At least 3 years of professional experience performing a similar role;
• Wintel / Vmware Administrator (Hands-on experience in installing, maintaining and troubleshooting vSphere, vCenter and Windows Server 2012 – 2016, within a high availability environment, VCP Certification (minimum), relevant Microsoft Certifications MSCE/MSCA, Server HW knowledge, ability to script and automate - Powershell);
• Network Administrator (Network support experience in a high availability environment, LAN & WAN architecture and administration on routers and switches like Cisco, HP, Dell, L3 Switching basics ( Ethernet, VLAN, trunking, xSTP, …), dynamic routing protocols (OSPF, BGP, MPLS, ISIS), DNS, DHCP, IPAM, NTP services, server HW knowledge);
• Good understanding of ITIL and significant exposure to Incident Management, Problem Management, and Change Management (desirable);
• Willing to understand and troubleshoot the Vision-Box portfolio (HW solutions – eGates, Kiosks, Portables, etc.);
• Proficient in English (written and spoken);
• Ability to work under pressure;
• Problem-solving, time management, and autonomy.

Some of the cool reasons to work with us: Founded in Portugal and with a purpose-built headquarters in the vibrant capital of Lisbon, we have over 21 years of highly specialized experience, delivering cutting edge technology to Airports, Airlines, and Governments; Recognized in the market as leaders in innovation, we’ve won awards in all parts of the globe. We want people who can make a real impact; We’re a full-stack technology company working with the latest technologies. With in-house Product Design and mechanical engineering through to Front End UX/UI, Big Data, and virtualization, we bring together specialists with the sharpest minds to deliver smart and disruptive solutions to our customers; We’ve grown rapidly in the last 10 years and offer opportunities to travel to some of the world’s most exciting places. Projects around the world like in Sydney, Milan, New York, Helsinki, Toronto, Aruba, and Dubai mean your experience can be truly global.