Job Description

Job Title Technician

Description

IT Technician

We are currently looking for IT Techicianto join the tribe of 25hours Dubai One Central.

COME AS YOU ARE AND SHARE YOUR TALENT!

What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Provide day-to-day services to the end-users including the connexion of PC's and laptops on the hotel network, creation and resetting of passwords for all business applications, managing software deployments etc. to ensure compliance with pre-defined IT standards and policies.

• Provide IT equipment issuance services to the end users to ensure the issuance is properly documented and filed.

• Reply to the requests for assistance from end-users, either colleagues or guests, according to the tone of voice and policies and procedures of the Hotel, using both telephone and email, to ensure responsiveness and compliance with SLAs.

• Update all call requests and raise the respective tickets, so as to support the provision of an end-user oriented, efficient and cost-effective service to internal clients.

• Provide first-level support to end-users so as to enable the fast and accurate resolution of issues in both hardware and software infrastructures.

• Provide solutions to simple technical issues of hardware and software while escalating more complex issues to the group-wide IT Service Desk so as to facilitate their fast and accurate resolution.

• Use the relevant automated recording and reporting systems to log in all queries received and support provided in order to ensure visibility on end-users IT issues and to enable the automated report of incidents.

• Follow up on colleagues' and guests' requests in order to verify that the problem has been resolved and the proper solution has been applied in a timely manner.

• Contribute to the training of end-users on basic IT applications and fixes in order to ensure knowledge transfer and focus IT efforts on more complex issues.

• Organise the day-to-day operations of the IT support activities to ensure that all work is carried out in an efficient manner, consistent with operating policies and procedures and delivers service excellence.

Your experience and skills include:

• College Degree or a Diploma in Information Technology, or equivalent from an accredited College.

• Certification in Microsoft Certified Desktop Support Technician (MCDST) or equivalent.

• At least 2 years of experience in IT support services, preferably within the international hospitality industry or a recognized blue-chip organization.

• Good knowledge of Microsoft Software technologies and platforms as well as common and recurring issues.

• Good understanding of core hotel IT systems, installations and applications.

• End-user centric mind-set with a focus on high quality internal customer service.

• Ability to plan, co-ordinate and prioritize workload.

• You're Personality: warm, welcoming, efficient and innovative

Your team and working environment:

Diverse, young and vibrant team

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visithttps://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

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