Job Description

Job Summary:

We are looking for a proactive and technically skilled

IT Support Specialist

to join our team in the automotive industry. The role focuses on providing technical support for hardware, software, automotive systems (like DMS, diagnostics, and familiarity with OEM tools), and network infrastructure used across dealerships, service centers, and operations. You'll play a vital role in ensuring that our systems run efficiently and support our customer service and business goals.

Key Responsibilities:

Technical Support:

Provide first- and second-level technical support to end-users (staff at dealerships, workshops, sales offices, etc.). Troubleshoot hardware and software issues (desktops, laptops, printers, mobile devices, POS systems). Install, configure, and maintain IT equipment and software.

System & Application Support:

Support automotive-specific applications such as:

Dealer Management Systems (DMS)

Inventory and Parts Management Systems

Diagnostics Software (e.g., OBD tools, vehicle scanning software)

ERP and CRM platforms used in automotive retail/service Ensure proper functioning of business-critical applications.

Network & Infrastructure:

Monitor and maintain LAN/WAN networks, routers, switches, and Wi-Fi systems across multiple locations. Troubleshoot network outages and connectivity issues. Collaborate with vendors or internal teams for infrastructure upgrades and maintenance.

Security & Compliance:

Support cybersecurity measures including antivirus updates, firewall monitoring, and user access control. Ensure data backups and compliance with IT security policies. Assist with system audits and documentation.

User Training & Documentation:

Provide basic training to users on new systems or tools. Maintain technical documentation, FAQs, and standard operating procedures.

Qualifications:

Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field. 2-4 years of IT support experience, preferably in the automotive or retail industries. Strong troubleshooting and problem-solving skills. Knowledge of Windows OS, Microsoft 365, networking concepts, and basic server administration. Experience with DMS systems (e.g., CDK, Reynolds & Reynolds, AutoSoft) is a strong plus. Familiarity with automotive diagnostic software and workshop tools is an advantage.

Soft Skills:

Excellent communication and interpersonal skills. Ability to work under pressure and prioritize tasks. Willingness to travel between branches or sites as needed. Team-oriented and customer-focused mindset.
Job Types: Full-time, Permanent