Job Description

Job Overview:
The IT Support Specialist maintains business productivity by resolving technical issues for on-site and remote users. This role manages attendance systems, ensures IT policy compliance, and leads AI-driven projects to automate manual workflows. You will balance proactive hardware/software maintenance with digital innovation to optimize costs and enhance operational efficiency.
Key Responsibilities:
Providing IT assistance to both internal office users and remote employees
Training end-users on hardware functionality and software programs
Knowledge of Firewalls, Network Printers and Wi-Fi access points
Knowledge in Google Workspace, Outlook, Windows and MacOS
Perform daily audits of attendance logs to identify and resolve discrepancies
Generating weekly/monthly attendance compliance reports and identifying patterns of recurring technical issues that
affect clock-in/out
Having experience in CCTV and Access control systems
Manage the lifecycle of staff credentials, including biometric registration, ID card issuance
Act as the internal "AI Champion" by providing training on AI tools to improve departmental productivity.
Monitoring hardware, software, and system performance metrics
Updating computer software. as well as upgrading hardware and systems
Maintaining databases and ensuring system security
Documenting processes and performing diagnostic tests
Keeping track of technological advancements and trends in IT support
Troubleshooting of PDA devices, laptops, PC, printers
First line of fixing/repairing devices before sending them to vendors for higher level of repair
Develop a network of vendors for IT and can minimize costs for IT Infrastructure
Find local vendors for all IT-related procurement
Reduce the cost of printing in the operations
Weekly asset audits and the IRs for the slightest damage to the asset
Setup a backup network at all time
What you"ll be doing
Experience:
Bachelor's degree in computer information technology.
Minimum 2 years of UAE experience
UAE Driving license is mandatory
Qualification:
Proven work experience as a desktop support engineer or support technician.
Knowledge of Attendance management systems and Access control systems
Ability to solve complex hardware and software issues.
Ability to travel and work, after hours when necessary.
Excellent communication skills.
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Skills Required