Job Description

Job Title:

IT Support Officer

Department:

Information Technology

Reports To:

IT Manager

Employment Type:

Full-Time

Location:

Riyadh

Job Summary

We are seeking a proactive and technically skilled

IT Support professional

to provide first- and second-level technical support to users. The role involves troubleshooting hardware, software, and network issues, ensuring system availability, and delivering timely support to maintain business continuity.

Key Responsibilities

Provide technical support for desktops, laptops, printers, and mobile devices Troubleshoot hardware, software, network, and system issues Install, configure, and maintain operating systems and applications Support users with Microsoft Office, email, and collaboration tools Manage user accounts, access rights, and passwords Escalate complex issues to higher-level IT support or vendors when required Maintain IT assets, inventory, and documentation Ensure data security and compliance with IT policies Support basic network operations (LAN/WAN, Wi-Fi) Assist with system upgrades, backups, and patch management
Qualifications & Experience

Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field

2-4 years

of experience in IT support or a similar role Experience with Windows operating systems and basic networking Knowledge of IT service management practices (ITIL preferred) Experience with ERP systems (SAP is an advantage)
Skills & Competencies

Strong troubleshooting and problem-solving skills Good communication and customer service skills Ability to work under pressure and meet deadlines Time management and organizational skills Team-oriented with a proactive mindset
Job Type: Full-time

Pay: From ?5,000.00 per month