Job Description

Company Description
Do you want to shape the world of tomorrow and work on innovative projects? Then you're a good fit for us! We are a global engineering group with 15,000 employees and 140 locations worldwide. With our services, we are driving the topics of energy efficiency, climate protection and decarbonization and developing tech industries into new dimensions.
The world of SEGULA Technologies Experts revolves around industries such as automotive, software, energy and life sciences. As an independent player, we support OEMs and suppliers with personal engineering services. Take advantage of new opportunities and take on exciting tasks and attractive positions with direct customer assignment.

The IT Support Specialist is responsible for providing technical assistance, troubleshooting, and resolving hardware, software, and network-related issues across the organization. This role ensures that all users receive timely and effective support to maintain smooth business operations. The IT Support Specialist installs, configures, and maintains IT equipment, monitors system performance, and coordinates with vendors and internal teams to ensure IT infrastructure reliability and security.
Duties & Responsibilities
Technical Support & Troubleshooting

• Provide first-level technical support for hardware, software, network, and system issues.
• Diagnose and resolve technical problems via phone, email, remote tools, or in person.
• Log, track, and manage support tickets ensuring timely resolution.
• Escalate complex issues to higher-level IT staff when necessary.

Hardware & Software Management

• Install, configure, and maintain laptops, desktops, printers, scanners, and peripherals.
• Perform software installation, updates, and patches according to IT policies.
• Ensure all devices are functioning effectively and securely.

Network & System Support

• Assist in monitoring network performance, connectivity, and security.
• Troubleshoot Wi-Fi, LAN, VPN, and other connectivity issues.
• Support user account management including password resets and access permissions.

User Support & Training

• Provide guidance to employees on proper use of systems and applications.
• Conduct basic IT induction for new employees (email setup, system access, policies, etc.).
• Prepare user-friendly documentation, FAQs, and guides.

Maintenance & Monitoring

• Perform routine checks on systems, backups, antivirus, and security updates.
• Maintain IT inventory including hardware, software licenses, and accessories.
• Ensure compliance with company IT policies and cybersecurity best practices.

Coordination & Administration

• Coordinate with vendors for repairs, service renewals, and procurement.
• Support IT projects such as system upgrades, migrations, and new software rollouts.
• Maintain accurate records of IT assets, service logs, and user requests.

Qualifications

• Bachelor's degree in information technology, Computer Science, Computer Engineering, or any related field (preferred).
• 5-8 years of experience as IT Support.
• Experience in troubleshooting in a corporate, multi-user environment is an advantage.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and mobile devices.
• Good understanding of networking fundamentals (LAN, WAN, Wi-Fi, VPN).
• Familiarity with Microsoft 365, email configuration, and cloud apps.
• Ability to troubleshoot printers, scanners, and other peripherals.
• Knowledge of antivirus tools, security best practices, and system updates.
• Basic experience with Active Directory, user account creation, and permissions
• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Time management and ability to prioritize tasks efficiently.
• Ability to work independently and in a team environment.
• High attention to detail, discipline, and professionalism.
• CompTIA A+
• CompTIA Network+
• Microsoft Certified: Modern Desktop Administrator Associate
• ITIL Foundation Certification
• Cisco CCNA (basic networking knowledge preferred)
• Google IT Support Professional Certificate
• UAE Driving license mandatory

Additional Information
Please note that only shortlisted candidates will be contacted

Skills Required