It Support & Helpdesk Engineer
Dubai, United Arab Emirates
Job Description
Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.
Job Purpose
The Project Coordinator supports the assigned GIT project manager with many tasks including planning, coordination, scheduling and execution of customer projects.
The project coordinator will be responsible to provide the functional / technical support during the requirements gathering, documentation, planning, execution and testing of the project deliverables.
The project coordinator will be responsible to provide the functional / technical support during the requirements gathering, documentation, planning, execution and testing of the project deliverables.
Job Responsibilities
Business Functional Analysis:
- Collect the business requirements and record them in the business requirements document.
- Liaising with the business & vendor in the preparation of the business process documentation.
- Prepare the business UAT scenarios in consultation with technical consultant/lead.
- Ensuring that clients\xe2\x80\x99 needs are met as the project evolves and validate the acceptance of the product with the customer / business user.
- Evaluate product enhancements and their applicability / readiness for the business.
- Functional consultant on Travel business applications is an added advantage.
- Assess the current IT implementations at ARG companies, and challenge business requirements.
- Coordinate the technical readiness of the product with the vendor and report its progress to the Project Manager.
- Assign tasks to internal teams and assist with schedule management
- Report any roadblocks and issues/ risks to the assigned GIT project manager in timely manner.
- Provide Post Go-live support until product stabilization and handover the post go-live items to IT operations.
- Identify and inform any change in the scoping during execution to the assigned GIT project manager.
- Ensure that the Group IT policies, processes and standards are followed within the ARG entity.
- Classify new business requested initiatives into \xe2\x80\x9cMusts vs. Wants\xe2\x80\x9d considering business requirements.
- Assign priorities of the demands in consultation with business users.
- Identify the ad-hoc requests and get them approved/rejected by head of ARG entity.
- Act as project manager for certain new initiatives if assigned that role by GIT PMO (based on size of initiative)
Job Requirements
Qualifications
- Bachelor\xe2\x80\x99s Degree or equivalent
Experience
- At least 3-5 years\xe2\x80\x99 experience in a similar role
Knowledge & Skills
- Good experience in MS projects or similar applications.
- Familiar with Project Management methodologies and main activities.
- Good Communications skills & Quick Learner.
- Excellent presentation skills.
- Knowledge of IT industry, IT products and technologies.
- Positive attitude.
- Ability to work effectively both independently and as part of a team (Team Player).
- Good analytical skills.
- Ability to work on tight deadlines.
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Job Detail
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Job IdJD1529754
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned