Job Description

IT Support Engineer - Infrastructure and Service Desk - Sharjah, UAE
Position Overview
Information Systems Associates - Sharjah (ISA-SHJ) is hiring an IT Support Engineer to provide infrastructure support, troubleshoot system and network issues, and ensure smooth operation of IT platforms. The role involves delivering technical and non-technical support to end users, maintaining IT assets, monitoring performance, and supporting new technology implementations.
Job Details
Location: UAE
Location: Dubai
Industry: Information Technology (IT)
Function: Help Desk / Technical Support
Salary: 15000-20000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Core Duties

• Lead the technical support team to ensure timely and accurate resolution of client issues.
• Monitor servers and systems, track problems, and maintain clear communication with stakeholders.
• Diagnose, troubleshoot, and resolve hardware, software, and network problems.
• Apply patches and fixes for minor issues, escalating unresolved cases as needed.
• Assist in planning, evaluating, and implementing new IT systems and platforms.
• Maintain security, integrity, and continuity controls for business systems.
• Contribute to support knowledge base by preparing IT manuals, technical notes, and guides.
• Support end users via phone, email, chat, or in-person to resolve technical queries.
• Install, configure, and maintain computer hardware, operating systems, applications, and networks.
• Set up user accounts, passwords, and profiles, and support UAT, training, and rollouts of new applications.
• Maintain accurate IT asset records and generate timely reports.
• Provide 24x7 support availability for critical systems as required.

Ideal Profile

• Bachelor's degree in Computer Engineering, Computer Science, or Information Technology.
• ITIL certification required; CCNP or CCIE certification preferred.
• 5-6 years' experience in IT infrastructure support, service desk, or critical operations, preferably in aviation.
• Strong skills in implementing and monitoring infrastructure projects.
• Experience with Java, J2EE, Oracle database, Spring, Hibernate, Struts 2, Jquery, Javascript, Jboss, and Tomcat.
• Broad IT knowledge across heterogeneous technology environments.
• Skilled in analyzing data, problem-solving, and recommending effective solutions.
• Strong interpersonal, negotiation, and decision-making abilities.
• Ability to manage both internally and externally hosted technology platforms.
• Willingness to travel occasionally for training or project implementations.

Why Join Us

• Be part of a forward-thinking IT services provider with strong regional presence.
• Opportunity to work on critical infrastructure projects and diverse technology stacks.
• Competitive salary and professional growth opportunities.
• Gain exposure to aviation-related IT systems and 24x7 operations.

About the Company
Information Systems Associates - Sharjah (ISA-SHJ) delivers innovative IT services and infrastructure solutions across industries. With expertise in technology consulting, service desk operations, and critical infrastructure support, ISA is committed to optimizing performance and ensuring continuity for its clients while offering its employees challenging and rewarding career paths.
Job Title IT Support Engineer - Infrastructure and Service Desk - Sharjah, UAE
IT Support Engineer - Infrastructure and Service Desk - Sharjah, UAE
Position Overview
Information Systems Associates - Sharjah (ISA-SHJ) is hiring an IT Support Engineer to provide infrastructure support, troubleshoot system and network issues, and ensure smooth operation of IT platforms. The role involves delivering technical and non-technical support to end users, maintaining IT assets, monitoring performance, and supporting new technology implementations.
Job Details
Location: UAE
Location: Dubai
Industry: Information Technology (IT)
Function: Help Desk / Technical Support
Salary: 15000-20000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Core Duties

• Lead the technical support team to ensure timely and accurate resolution of client issues.
• Monitor servers and systems, track problems, and maintain clear communication with stakeholders.
• Diagnose, troubleshoot, and resolve hardware, software, and network problems.
• Apply patches and fixes for minor issues, escalating unresolved cases as needed.
• Assist in planning, evaluating, and implementing new IT systems and platforms.
• Maintain security, integrity, and continuity controls for business systems.
• Contribute to support knowledge base by preparing IT manuals, technical notes, and guides.
• Support end users via phone, email, chat, or in-person to resolve technical queries.
• Install, configure, and maintain computer hardware, operating systems, applications, and networks.
• Set up user accounts, passwords, and profiles, and support UAT, training, and rollouts of new applications.
• Maintain accurate IT asset records and generate timely reports.
• Provide 24x7 support availability for critical systems as required.

Ideal Profile

• Bachelor's degree in Computer Engineering, Computer Science, or Information Technology.
• ITIL certification required; CCNP or CCIE certification preferred.
• 5-6 years' experience in IT infrastructure support, service desk, or critical operations, preferably in aviation.
• Strong skills in implementing and monitoring infrastructure projects.
• Experience with Java, J2EE, Oracle database, Spring, Hibernate, Struts 2, Jquery, Javascript, Jboss, and Tomcat.
• Broad IT knowledge across heterogeneous technology environments.
• Skilled in analyzing data, problem-solving, and recommending effective solutions.
• Strong interpersonal, negotiation, and decision-making abilities.
• Ability to manage both internally and externally hosted technology platforms.
• Willingness to travel occasionally for training or project implementations.

Why Join Us

• Be part of a forward-thinking IT services provider with strong regional presence.
• Opportunity to work on critical infrastructure projects and diverse technology stacks.
• Competitive salary and professional growth opportunities.
• Gain exposure to aviation-related IT systems and 24x7 operations.

About the Company
Information Systems Associates - Sharjah (ISA-SHJ) delivers innovative IT services and infrastructure solutions across industries. With expertise in technology consulting, service desk operations, and critical infrastructure support, ISA is committed to optimizing performance and ensuring continuity for its clients while offering its employees challenging and rewarding career paths.
Post Details
Job Start Date
Salary from 15000.00
Salary to 20000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required