Job Description

We came across your profile for IT Support Engineer position; we have openings with Happiest Minds Technologies for one our Banking client in Abu Dhabi location.
Position Summary
We are seeking a motivated and detail-oriented IT Support Engineer to provide technical assistance and ensure seamless IT operations across systems and users. The ideal candidate should have strong hands-on experience in troubleshooting hardware, software, and network issues within Windows and Mac OS environments, with proficiency in Active Directory, O365, and enterprise support tools.
Key Responsibilities

• Provide L1 and L2 technical support for system, software, and network-related issues.
• Perform installation, configuration, and maintenance of Windows and Mac OS devices.
• Manage and support Active Directory, O365, Azure, VPN, Citrix, and MDM environments.
• Execute PC imaging, configuration, data restoration, and user profile setups.
• Monitor and manage systems using SCCM, Lansweeper, and Symantec Endpoint Protection.
• Handle IT support tickets through ServiceNow, HP Service Manager, or other ITSM tools.
• Ensure infrastructure stability and security through proactive monitoring.
• Collaborate with cross-functional teams to resolve escalated issues efficiently.
• Support multi-factor authentication (MFA), remote connectivity, and secure printing setups.
• Assist in network troubleshooting, shared folder access, and user account management.

Skills Required