Technical Support team maintains the computer networks of all types of organizations, providing technical support and ensuring the whole company runs smoothly.
monitors and maintains the company computer systems, installs and configures hardware and software, and solves technical problems.
Role Details \xe2\x80\x93 Key Responsibilities and Accountabilities:
Installing and configuring computer hardware, software, systems, networks, printers and scanners
Monitoring and maintaining computer systems and networks
Responding in a timely manner to service issues and requests
Providing technical support across the company.
Repairing and replacing equipment as necessary
Testing new technology
Identifying hardware and software solutions.
Troubleshooting / diagnosing technical issues.
Following up with end users to ensure the problem is resolved.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Testing and evaluating new technologies.
Document technical knowledge in the form of notes and manuals
Requirements
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Hands-on experience with Windows /Mac OS environments
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Strong communications skills
Definition of Success
Functionality of IT systems, network, hardware and software
IT systems maintenance frequency
Employee satisfaction
Reduction of operational costs
Qualification, Experience & Skills:
Minimum Qualifications/education
Bachelor Degree in Computer Science/ Computer Information System
Minimum experience
+4 years\' experience in a managerial role in IT, with at least 2 years within MAF Retail
Skills
The ability to think logically
A good memory of how software and operating systems work
Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
The ability to work well in a team
Problem solving skills
A strong customer focus
The ability to prioritise your workload
Attention to detail.
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