Job Description

Join Our Team as a Technical Support Agent!

Are you passionate about IT and helping others? We are looking for a skilled Technical Support Agent to join our remote team. If you have a knack for troubleshooting and providing excellent customer service, we want you!

Responsibilities:

Provide remote technical support via phone, email, and chat. Troubleshoot software and hardware issues. Guide clients through step-by-step solutions. Document and track issues in the ticketing system. Follow up with clients to ensure issue resolution.

Qualifications:

Bachelor's degree in IT, Computer Science, or related field. Experience in a technical support role. Strong problem-solving and communication skills.

What We Offer:

Basic Salary: EGP 7,000 per month Ticket Resolution Incentive Customer Satisfaction Incentive Attendance Bonus
Apply now and become a part of our growing team!

Basic Salary:

EGP 7,000 per month

Incentives:

Ticket Resolution Incentive:

Additional EGP 500 for every 50 tickets resolved within SLA.

Customer Satisfaction Incentive:

Additional EGP 1,000 per month for maintaining a customer satisfaction rating above 90%.

Attendance Bonus:

Additional EGP 300 for 100% attendance in a month.

Reports To:

Technical Support Manager

Responsibilities:

Provide remote technical support via phone, email, and chat. Diagnose and troubleshoot software and hardware issues. Guide clients through step-by-step solutions. Document and track issues in the ticketing system. Follow up with clients to ensure issue resolution.

Qualifications:

Bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience as a technical support agent or similar role. Excellent communication and problem-solving skills. Proficiency in Windows, Mac OS, and common office software. Familiarity with remote desktop applications and help desk software.

Skills:

Strong analytical and troubleshooting skills. Ability to work independently and in a team. Customer-oriented and cool-tempered. Excellent written and verbal communication skills.
Job Type: Full-time

Pay: E7,000.00 per month

Application Question(s):

Do you have a quiet location with a stable internet connection to work from full-time?
Experience:

IT Technical Support: 2 years (Required)
Language:

* Fluent English Reading and Writing (Required)