Job Description

Job description:

- Comprehensive understanding of network architecture and client/server technology
- Hands-on experience with Windows Server/ Desktop OS environments
- Ability to perform remote troubleshooting and resolution
- Coordinating with IT vendors for support activities & projects
- Knowledge of O365 & Azure
- Attend to the calls from retail stores and back office, resolve minor problems via phone or remote support and coordinate with application team to resolve issues with the defined SLA
- Support, monitor, maintain / replace and enhance the existing attendance system to accurately capture attendance and report into the central attendance system including coordination of development of interface from attendance system to HRMS
- Support, maintain, monitor, and enhance the existing CCTV system including recording across the organization for safety and security purposes
- Support, monitor, maintain and enhance the existing WAN/LAN, connectivity, Firewall, Servers, Operating Systems, Anti-virus updates, definitions, and databases
- Support end-user computing devices including, desktops, laptops, printers, handheld devices etc. and related operating systems and applications including Avaya
- Ensure compliance and adherence across the organization for IT Policies and IT security
- Conduct periodic quality checks and encourage feedback from business operations to ascertain successful functioning of business systems
- Prepare and submit monthly reports with recommendations and suggestions to improvise the existing systems by keeping abreast of user issues and highlight key issues to the development team /application /support vendor for requisite enhancements
- Excellent problem-solving and multitasking skills. Good communication skills

Job Types: Full-time, Permanent